Global Client Account Manager II (Breakthrough)

About the role

The Global Client Account Manager II role is a new position being added to the Breakthrough team to support our growing global client base. This role will support all clients outside of North America, with a heavy focus currently on the European market. The Client Account Manager II builds and maintains strong client relationships, proactively resolves issues, and ensures consistent delivery of high-quality service. This role coordinates with internal experts and client teams to implement fuel recovery initiatives. This role will be based on-site in Green Bay and may include minimal international travel (approx. 5%).

Responsibilities

• Manage day-to-day delivery for clients across BT’s book of business, including Fortune 500 companies and leading supply chain organizations.
• Oversee assigned clients operating across multiple products regarding advanced coordination, including those with multiple service offerings.
• Drive operational excellence and client satisfaction, ensuring consistent execution and communication and delivering accurate and timely reports.
• Build and maintain strong client relationships; respond promptly to inquiries and resolve routine issues.
• Drive client roadmap alignment and execution.
• Deliver advanced reporting and interpret performance metrics for clients.
• Coordinate with internal experts to implement client initiatives.
• Analyze complex data and recommend solutions, demonstrating strong problem‑solving skills and high attention to detail to ensure minimal errors.
• Coordinate end‑to‑end client implementation activities and strategic projects, prioritizing initiatives based on client value and urgency.
• Collaborate cross‑functionally to support client needs, deliver solutions, and resolve undefined issues, while enabling transparency by documenting information in internal systems such as Salesforce and Confluence.
• Proactively seek opportunities to improve processes and client experience.
• Lead client meetings, business reviews, and strategic planning sessions by owning content preparation, agenda alignment, and follow‑up notes.
• Support clients’ use of internal platforms (FELIX) and publications.
• Track and report on key performance indicators (KPIs).
• Monitor account health and proactively address risks.
• Collaborate with internal teams to deliver solutions.
• Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit.
• Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization.
• Continuously learn and develop self professionally.
• Support corporate efforts for safety, government compliance, and all other company policies & procedures.
• Perform other related duties as required and assigned.

Qualifications

• Bachelor’s degree or 2+ years of relevant experience.
• Advanced communication and presentation skills.
• Experience with reporting tools and industry benchmarks.
• Ability to manage multiple projects and drive continuous improvement.
• Ability to travel up to 10%.
• Fluency in a foreign language a strong plus.

Schedule

Flexible work hours may be needed on occasion to support various client time zones; ideal working hours to support European clients would be 5am‑2pm or 6am‑3pm.