Global Change Management Leader, Customer Experience CoE

How You’ll Make an Impact

As a Global Change Management Leader, Customer Experience CoE, you lead enterprise-wide transformation efforts across Customer Experience (CX) and Order-to-Cash (OTC). You drive adoption of new operating models, technologies, and processes, ensuring sustainable change across a global, matrixed organization.

Required Qualifications that Enable Your Success

• Develop and execute a global change management strategy supporting CX and OTC transformation initiatives, including technology, process, and organizational changes.
• Facilitate change impact assessments, stakeholder analyses, and organizational readiness evaluations to align teams and mitigate risks.
• Design and implement standardized change frameworks, including communication, training, sponsorship, and reinforcement strategies.
• Partner with program and project leaders to deliver effective communication campaigns and enterprise-wide training initiatives.
• Drive adoption of new processes, technologies, and ways of working, fostering engagement and alignment across the organization.
• Establish governance structures and track key performance indicators (KPIs) to monitor adoption, manage resistance, and ensure sustained value realization.
• Lead post-implementation reviews, capture lessons learned, and continuously improve change methodologies.
• Advise senior leaders and stakeholders on change management best practices to strengthen sponsorship and engagement.

Preferred Qualifications that Drive You Forward

• Advanced degree in a relevant field.
• Professional certification such as Prosci, Certified Change Management Professional (CCMP), or Project Management Professional (PMP).
• Experience in chemical, manufacturing, or supply chain industries.
• Familiarity with enterprise platforms such as SAP, Customer Relationship Management (CRM), and workflow automation tools.

Your Work Environment

• Use of computers and digital collaboration tools in a hybrid work environment.
• Participation in virtual and in-person workshops, training sessions, and meetings.
• Engagement with global teams across multiple time zones.
• Adherence to company safety, compliance, and ergonomic standards.

Benefits that Empower You

• Work in a respected, industry-leading multinational company within Berkshire Hathaway.
• A culture of accountability, empowerment, inclusion, and diversity.
• Competitive compensation and benefits package.
• Opportunities for professional development, learning, and global career mobility.
• Meaningful work contributing to sustainable and innovative solutions.