Global Case Manager

About Manifest Manifest OS is the leading AI-native company on a mission to replace the billable hour and make legal services more accessible for American businesses and consumers. We power the next generation of AI-native law firms with one unified global brand, a proprietary technology platform, and a centralized back office, enabling lawyers to eliminate the administrative burden and focus on delivering exceptional outcomes for their clients. Manifest OS has raised a $60M Series A from Menlo Ventures, Kleiner Perkins, First Round, and Quiet Capital. About The Role The Global Case Manager owns end-to-end delivery of global immigration matters for enterprise clients operating under contractual SLAs. You'll manage a high-volume, multi-jurisdiction caseload — spanning work permits, business travel, renewals, and permanent residence — across multiple countries simultaneously. This role is the connective tissue between clients, network partners, and Manifest attorneys, and success is measured in on-time, accurate, compliant outcomes. What You'll Do Manage global immigration cases end-to-end within contractual SLAs across multiple jurisdictionsDeliver eligibility assessments, case strategy, and realistic timelines to clients and assigneesServe as primary contact for client HR, Global Mobility, Talent Acquisition, and Legal stakeholdersCoordinate network partners and vendors, holding them to timelines and quality standardsMonitor legislative changes across assigned jurisdictions and translate them into client guidanceTrack cases, milestones, and documentation in Manifest's platform to stay audit-readyIdentify and implement workflow, template, or automation improvements that reduce processing time What We're Looking For Must-haves 5+ years of corporate immigration experience outside the U.S., at a firm, provider, or in-houseHands-on case management across multiple jurisdictions, including work permits and permanent residenceProven SLA and KPI delivery on high-volume enterprise programsExperience directing external network partners or vendorsStrong communication skills with HR, Mobility, and Legal stakeholders under escalation pressureExceptional organization and accuracy managing concurrent deadlines Nice-to-haves Depth in enterprise markets such as the UK, Canada, Germany, India, Singapore, or AustraliaExperience on both provider and in-house sides of global mobilityFamiliarity with business traveler compliance or permit-expiry tracking programsExposure to U.S. immigration and its intersection with global assignmentsAdditional language skills This is for you if... You want to help build a global immigration practice, not just maintain one. You thrive owning complex, multi-country caseloads with real accountability to outcomes. You're energized by clients who rely on you as a trusted advisor, not just a case processor. This is not for you if... You prefer narrowly defined work with minimal client or partner coordination. You need close oversight to manage competing deadlines and shifting regulatory landscapes. You're looking for a role with a fully established playbook and no room to shape it.