Global Business Services (GBS) - Strategy - Senior Consultant

About the role

The Global Business Services (GBS) team at Deloitte serves as a trusted advisor and thought partner to CFOs, CAOs, and other executive clients focused on captive and outsourced operations. We leverage Deloitte's comprehensive capabilities, assets, and insights to deliver innovative, market-driven solutions.

Responsibilities

• Supporting the strategy, design, and implementation of Global Business Services operating models, governance frameworks, and service delivery models across enterprise functions
• Analyzing current-state processes, service delivery structures, and supporting technologies to identify improvement opportunities in cost, efficiency, and service experience
• Developing executive-ready storyboards, financial models, business cases, and presentation materials to support client decision-making and transformation programs
• Facilitating project activities such as stakeholder interviews, workshops, status tracking, issue management, and change management support
• Contributing to proposals, pursuits, practice development activities, and team collaboration across Deloitte and client stakeholders

Qualifications

• Bachelor’s degree in business, engineering, information systems, finance, accounting, or economics
• 4+ years of consulting and/or industry experience in shared services, outsourcing, offshoring, Global Business Services, or back-office function transformation
• Experience supporting the strategy, design, implementation, or optimization of service delivery models, operating models, or governance frameworks
• Experience developing business cases, financial models, and executive presentation materials using Microsoft Excel and Microsoft PowerPoint
• Experience with one or more of the following: enterprise resource planning platforms, ServiceNow, Salesforce, Tableau, or Power BI
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred Qualifications

• Experience in Finance Transformation or Global Business Services programs
• Experience with process improvement methodologies, including Lean or Six Sigma
• Experience with business process outsourcing vendor selection, transition planning, or service delivery redesign
• Experience supporting change management activities, including communications, training, or stakeholder engagement
• Experience evaluating automation, artificial intelligence, or workflow technologies in corporate functions
• Master of Business Administration or other advanced degree in business, finance, engineering, or information systems