Global Business Process Management Analyst

Overview

The Opportunity: The Global Business Process Management Group is looking for a Business Process Analyst to help drive measurable business process improvements aligned with Global Private Client Group (PCG) goals.

Day-to-Day

• Drive measurable business process improvements aligned with Global PCG objectives
• Work cross-functionally with Global PCG, PMG, external vendors, and technology partners to implement solutions to key business problems with an ability to take an idea from ideation to implementation
• Partner with the business and technology stakeholders to assess areas for improvement
• Conduct root cause analysis, formulating clear problem statements, process assessments, and plans for improvement
• Lead process redesign and re-engineering workshops with end users
• Work within the Scrum structure to write, refine, and test user stories, and conduct hypercare in production
• Effectively communicate to stakeholders, leadership, and users throughout the project lifecycle
• Maintain business processes and project plan documentation

Qualifications

• 3+ years of experience as a Business Process Analyst or similar position
• Experience communicating with management and executives
• Experienced in process improvements and managing projects working with multiple partners
• Process mapping using MS Visio or similar tools
• Project tracking with software like Atlassian Confluence or Jira
• Experience with the software development life cycle including the Agile Methodology