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Global Banking & Markets - Private - Transaction Banking Client Service - Dallas - Vice President

Goldman Sachs · Dallas, TX · 3 wk ago
Customer ServiceFull-time

About the role

We are seeking to recruit a highly motivated individual to manage and have primary oversight of the local Client Services function and team. The group provides support for the full Transaction Banking product offerings including Deposits, Escrow, Virtual Integrated Accounts, and Global Payments capabilities.

Responsibilities

  • Manage the Client Service experience as part of the Global Transaction Banking Operations team, delivering client service excellence as we build, launch, deliver and evolve a suite Transaction Banking products for our Corporate Clients.
  • Be client service, control, and solution orientated as we roll out a significant program of new and enhanced functionality in support of our offering.
  • Support our Client Service functions globally and help, develop, monitor and manage the client service architecture that allows us to deliver this growing suite of Transaction Banking Services.
  • Understand and support the Payment Flows and liquidity sourcing that are a key component in delivering our Global Payment offering to our clients.
  • Develop and implement best practice to enable efficient movement of International Payments and the flows, payment schemes and the processes surrounding them.
  • Work with internal teams, strategic partners and clients to manage a range of queries related to payments, accounts, account management, client on-boarding, client issue resolution, payment repairs, firm/customer funding flows and FX unwinds.

Requirements

  • Experience with Client Service in Transaction Banking, Payment Processing or FX Middle Office
  • Strong Interpersonal skills and Leadership skills
  • Proficient with key principles of client support and risk management
  • Good understanding of either the FX business including FX Payments or of International Payment Servicing or Transaction Banking Account Management
  • Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail
  • Excellent communication skills (written and verbal)

Qualifications

  • Bachelor’s degree with 4+ years of professional and relevant experience
  • Leadership and Coaching skills
  • Able to effectively manage Global Stakeholders
  • Candidate must be proactive, enthusiastic and team oriented
  • Able to remain composed under pressure
  • Able to prioritize and make decisions in a fast-paced environment
  • Accuracy and attention to detail
  • Strong written and verbal communication skills
  • Ability to adapt to new changes and new challenges
  • Well-developed organizational skills

Skills

  • Client Service in Transaction Banking, Payment Processing or FX Middle Office
  • Strong Interpersonal skills and Leadership skills
  • Proficient with key principles of client support and risk management
  • Good understanding of either the FX business including FX Payments or of International Payment Servicing or Transaction Banking Account Management
  • Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail
  • Excellent communication skills (written and verbal)

Benefits

At Goldman Sachs, we are committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.

Pay

Goldman Sachs offers competitive compensation and benefits packages.

Schedule

Full-time position.

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