Global Account Manager - Fashion

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together.

Essential Duties And Responsibilities

• Possess a Fashion Logistics background.
• Possesses a minimum of 3-5 years of working experience in a similar role in Fashion.
• Understands customer supply chains, networks and decision-making flow.
• Comprehensive understanding of freight forwarding and logistics processes.
• Thorough knowledge of Hellmann products and services offering and is able to articulate them professionally.
• In-depth understanding of markets, industries, and competitors (including methods on how to do market research).
• Clear understanding of all elements of the strategic sales process.
• Prospects and develops new business opportunities that would have direct effect for Hellmann countries worldwide, for which decision making is based primarily in AMCS via lead generation, telemarketing, direct mail, personal network etc.
• Expands relationships with strategically important medium and large customers from our global customer base, creating new opportunities which will impact countries worldwide, wherein the customer regional HQ is based in AMCS.
• Applies the methods of Hellmann Sales Process: Proactively identifies, clarifies, and validates customer compelling needs, delivers credible solutions, offer perceived value.
• Delivers personal sales plan in CRM on time and against budget (monthly) as agreed with the leadership.
• Maintains effective customer records as prescribed within our CRM system.
• Prepares customer quotations, presents proposals, and closes business.
• Establishes Service Level Agreements and Standard Operating Procedures with the assigned customers.
• Proactively leads a joint customer planning process that develops mutual performance objectives, financial target and critical milestones (KPIs) for a 1–3-year period.
• Supports new customers’ implementation by directing company implementation resources and by managing customers’ expectations.
• Collaborates with all internal and external stakeholders to ensure profitable business and achieve targets.
• Creates new sales leads within the Hellmann network and follows up on generated leads.
• Continuously provides feedback to internal stakeholders on process improvements.
• Owns the customer complaint process and ensures successful implementation of solutions including lessons learned.
• Accepts responsibility for achieving assigned sales goals in assigned key accounts (GP, Volume Target as assigned).
• Maintains expectations for growth and profitability of their customers.
• Develops and implements customer development plans that meet company standards.
• Works closely with and guides the Opportunity Management Team (OMT) to deliver customer RFQ’s responses based on their customers’ compelling needs.
• Lives and delivers the Hellmann brand promise by building and maintaining lasting relationships with customers.

Education And Experience

• Bachelor’s Degree in Economics, International Relations, Business Management, Logistics/Supply Chain, or related field or equivalent combination of education and work experience will be considered in lieu of educational requirement.

Physical Demands

• Frequently required to stand, and walk.
• Regularly required to sit for extended periods.
• Regularly uses arms to reach, hands and fingers for computer and phone use.
• Speaks clearly and listens for heavy phone contact.
• Requires close-up and computer screen distance vision ability.
• Requires frequent overnight travel – up to 50%.

Work Environment

• The work environment characteristics are similar of those of an office setting with various office equipment.