Global Account Manager, AWS Retail/Restaurants/CPG

About the role

The Global Account Manager (GAM) will provide global business leadership and manage AWS’s relationships with the world’s largest retail companies. You will build and maintain key relationships, develop and manage opportunities, monitor deployment projects, and engage virtual resources. The role involves defining a CxO relationship strategy, coordinating executive business reviews, and maintaining customer satisfaction with AWS senior leadership support.

Responsibilities

• Team with the customer’s C-suite to build strategic relationships, articulate a clear vision, and generate enthusiasm across all business groups.
• Sell at the most strategic level within the account and implement a broad strategy for earning customer acceptance and service implementation.
• Collaborate with AWS resources (Executives, Solutions Architects, Partners, Support, Service teams, and Professional Services) to support customer interests.
• Provide dotted-line leadership for downstream sales and technical resources, which may be geographically distributed.

Qualifications

Basic Qualifications

• Experience representing AWS within a customer’s environment and driving discussions with senior personnel regarding trade-offs, best practices, project management, and risk mitigation.
• Experience creating and implementing long-term transformational account strategies in a customer-facing role or equivalent.
• AWS Professional level certification, or experience translating technical aspects of analysis and metrics into actionable insights for technical and non-technical stakeholders.
• Experience leading and influencing the data strategy of a team or organization.
• Experience mentoring, coaching, and influencing colleagues, collaborators, and stakeholders.
• Experience with problem-solving, disruptive innovation, developing technology programs, and working across customer organizations.
• Competitive knowledge: Understanding of GCP and Azure.

Preferred Qualifications

• Bachelor’s degree or MBA in computer science, engineering, analytics, mathematics, statistics, IT, or equivalent.
• Experience managing large, complex enterprise accounts or equivalent.
• Strong analytical skills, attention to detail, and effective communication abilities, or experience in software development.
• Knowledge of AWS or technology as a service (IaaS, SaaS, PaaS).
• Experience working in fast-paced and ambiguous environments, or communicating complex information to senior stakeholders and influencing decisions.

About the team

AWS values diverse experiences and encourages candidates from all backgrounds to apply, even if they don’t meet every qualification. Our team fosters a culture of inclusion, with employee-led affinity groups and ongoing learning experiences like Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences. We prioritize mentorship, career growth, and work-life balance, striving to be Earth’s Best Employer.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D, with optional supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Pay

Base salary ranges by location (annual):

• Atlanta, GA: $142,800 – $193,200 USD
• Boston, MA: $142,800 – $193,200 USD
• New York, NY: $157,100 – $212,600 USD
• Nashville, TN: $128,600 – $173,900 USD
• Arlington, VA: $142,800 – $193,200 USD
• Seattle, WA: $142,800 – $193,200 USD

Additional compensation includes sign-on payments, restricted stock units (RSUs), and sales incentives. Final compensation is determined by experience, qualifications, and location.