Global Account Manager

How many companies can say they’ve been in business for over 179 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting-edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone.

About the role

A key account manager nurtures solid and long-term relationships with key clients, serving as the main point of contact, identifying opportunities for growth, and ensuring clients receive consistent value from ZEISS products or services. This role is for a results-oriented leader who is a consummate team player and can effectively negotiate with others to achieve win-win outcomes.

Responsibilities

• Develop mid-term and long-term business plans to increase market share and product penetration within assigned accounts.
• Establish and maintain strong relationships with technical, business, operational, and executive stakeholders to access new opportunities.
• Drive pipeline growth and strategic opportunity management across the customer base. Align and negotiate customer contracts.
• Manage accurate sales forecasts, booking metrics, service renewals, and pricing negotiations to maximize profit.
• Monitor competitive dynamics and emerging applications to identify new growth avenues and address potential threats.
• Conduct regular Quarterly Business Reviews (QBRs) with key decision-makers to ensure alignment and customer success.
• Partner with engineering, field marketing, and application team members to address custom specifications and complex project requirements.
• Lead cross-functional collaboration with product line leaders to advance account objectives and align technology portfolios with customer roadmaps.
• Assist leadership by communicating account opportunities, risks, and progress through detailed reporting and analysis.
• Willingness to travel domestically and internationally.

Requirements

• Minimum of 5-10 years of experience in semiconductor processes and equipment.
• Minimum of 5-10 years of technical sales or account management within the semiconductor, OEM, or industrial B2B sector.
• Strong understanding of wafer fab equipment (WFE), microchip manufacturing processes, advanced nodes, or related hardware/chemical applications.
• Experienced in contract negotiation, data analysis, and familiarity with CRM software like Salesforce.
• Understanding of marketing responsibilities including product portfolio, price, promotion, and distribution.
• Master or PhD Degree in Business, Engineering, Physics, or Chemistry, or related experience.
• Must be a highly motivated self-starter with a high degree of initiative, creativity, and problem-solving ability.

Pay

The annual pay range for this position is as follows:

• Mountain States: $90,000 – $112,000
• SF Bay Area: $112,000 – $140,000

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, and complexity/specialization/scarcity of talent. This position is also eligible for a performance bonus or sales commissions.

Benefits

• Medical, vision, and dental plans
• 401k matching
• Employee Assistance Programs
• Vacation and sick pay