Gifting Experience Account Manager

About the role

We’re looking for a Gifting Experience Account Manager who brings together strong client instincts, thoughtful strategy, and disciplined follow-through. This role sits at the intersection of relationship management, creative problem solving, and operational execution.

Responsibilities

• Client partnership & strategy
  Build a deep understanding of each client’s brand, audience, and objectives
  Lead discovery conversations and guide clients toward clear, thoughtful gifting strategies
  Act as a trusted partner; someone clients rely on for both perspective and follow-through
  Present ideas confidently and clearly, both virtually and in person
  Strengthen relationships over time, contributing to long-term account growth

• Gifting strategy & execution
  Translate client needs into creative, experience-aligned gifting solutions
  Lead sourcing efforts across a wide range of products, including opportunities to support onsite experiential gifting environments (e.g., gifting suites, curated displays, or in-event moments) when part of the broader program
  Contribute to how gifting comes to life within a space; considering product mix, presentation, and overall guest experience where applicable
  Partner with internal teams and vendor network to develop cohesive, well-considered proposals that account for both creative vision and executional feasibility
  Guide clients through selection, pricing, and approvals with confidence and clarity
  Ensure the gifting component aligns to the larger experience or program it supports, whether standalone or integrated into an event
  Bring a point of view on product, trends, and creative direction; grounded in what will work for the client

• Project leadership & delivery
  Own projects from initial concept through final execution
  Manage timelines, budgets, and all moving pieces with a high level of organization
  Drive clear, proactive communication throughout the lifecycle
  Partner closely with vendors to ensure quality, accuracy, and on-time delivery
  Problem-solve in real time and navigate challenges with a calm, solutions-oriented approach

Requirements

• You’re a strong listener; you ask the right questions and pick up on what’s not being said

• You bring a strategic lens, not just execution; you connect ideas back to client goals

• You’re able to take a concept and drive it through to completion with consistency and detail

• You’re comfortable managing multiple complex projects without losing organization or quality

• You show up with a polished, credible presence; clients trust you and feel confident in your guidance

• You balance creative thinking with disciplined execution

• You’re collaborative, adaptable, and motivated to figure things out

Qualifications

• 6+ years in a client-facing role within gifting, promotional products, or a related space

• 2+ years leading gifting product programs end-to-end, from strategy and sourcing through execution

• Proven ability to manage budgets, vendors, and multiple concurrent projects

• Strong communication skills; clear, concise, and persuasive

• Highly organized with strong attention to detail

• Comfortable operating in a fast-moving environment with shifting priorities

• Natural curiosity and awareness of trends within gifting, product, and brand experience

Skills

• Strong listening and questioning skills

• Strategic thinking and alignment with client goals

• Ability to execute concepts from start to finish

• Organizational and detail-oriented

• Confident and credible presence

• Collaborative and adaptable

• Curiosity and awareness of trends

Benefits

• Approximately 20% travel (onsite programs, long days/light lifting)

• Participation in team brainstorms, department meetings, and industry events as needed

Pay

Competitive salary commensurate with experience

Schedule

Flexible schedule to accommodate client needs and project demands

Location

Candidates must be based in one of the following states: California, Colorado, Florida, Georgia, Illinois, Kansas, Minnesota, Missouri, Nebraska, New York, Ohio, Oklahoma, South Carolina, Texas, Wisconsin. (If you are in KS or MN, we require employees to be in office part-time. If not in either state, this position has the capacity to be remote.)