Gift Shop Team Member - Waterbury, VT

About Ben & Jerry's

Ben & Jerry's Homemade Inc., started in 1978 in a renovated gas station in Burlington, Vermont, USA, founded by childhood friends and dedicated activists Ben Cohen and Jerry Greenfield. In 2000, Ben & Jerry’s became a wholly owned autonomous subsidiary of Unilever with a unique governance structure that provides for an independent Board of Directors vested with primary responsibility for advancing Ben & Jerry's social mission and ensuring the essential integrity of the brand. Central to the mission of Ben & Jerry's is the belief that all three parts of its mission must thrive equally. This translates into a high-paced growth environment without compromising our grassroots and activist spirit, keeping us a true purpose-led organization with a connected 3-part mission.

About the Role

The Gift Shop Team Member performs daily gift shop responsibilities at Ben & Jerry’s original factory location, a top tourist destination in Vermont. This role is part of the larger Hospitality department, which includes the Scoop Shop and Tour operations. The position requires enthusiasm, hard work, and the ability to provide excellent customer service and outstanding brand experiences.

Responsibilities

• Perform daily gift shop tasks, including register transactions, customer interactions, maintaining shop organization and cleanliness, restocking retail and scoop shop items, and occasionally selling tour tickets.
• Conduct daily upkeep and cleaning procedures, and report maintenance concerns.
• Perform opening and closing procedures for Gift Shop operations, including preparations, cleaning, restocking, and organization.
• Handle seasonal outdoor tie-dye responsibilities, such as assisting customers with tie-dye activities, restocking, and maintaining cleanliness.
• Adhere to operation protocols, including store and staff appearance, proper cash handling, customer service, cleanliness, merchandising, and compliance with all safety and operating standards.
• Drive consumer loyalty and excellent guest experiences by providing a fun, safe, clean, and high-energy environment in the gift shop.
• Participate in basic safety training and adhere to all safety protocols, including emergency response initiatives for Hospitality operations.
• Actively support company safety goals by ensuring consistent safe work behaviors.

Requirements

• Must be 16 years of age or older.
• Strong representation and passion for the Ben & Jerry’s brand.
• Enthusiasm for working in Gift Shop operations.
• Customer service experience and ability to take initiative in customer interactions.
• Awareness of food safety and cleanliness.
• Comfortable handling cash and operating POS systems.
• Experience with public speaking.
• Strong time management skills and reliable attendance.
• Ability to multi-task efficiently.
• Outgoing, positive, friendly, and enthusiastic personality.
• Ability to maintain basic safety response initiatives in emergencies.
• Willingness to adhere to General Manufacturing Protocols (GMP) in restricted areas.
• Willingness to adhere to unique safety protocols specific to the Waterbury factory location.
• Willingness to assist guests and communicate exit strategies in case of an evacuation.
• Must be able to lift up to 50 lbs.
• Must be able to stand for up to 8 hours per day.
• Must be able and willing to work outside.
• Ability to work in traffic/parking areas of the operation.

Additional Information

• Physical aspects of the job include handling oversize merchandise, bulk containers of ice cream, supply orders, general cleaning and maintenance, and standing for long periods.
• Must be available to work evenings, holidays, and at least one weekend day per week.
• Potential to extend employment after the summer season.

Why Join Us?

This is a place for people who are passionate about ice cream and growth—both for the business and themselves. We value an inclusive culture with low ego and hierarchy, where people act like owners and drive success end-to-end. You’ll thrive here if you embrace continuous learning, digital innovation, and data-driven decision-making to push boundaries. Roles come with real accountability, visible impact, and rewards linked to performance and contribution. Your career is shaped by what you deliver as you work across functions and markets.

Scope: Part-time, Seasonal. Location: Waterbury, Vermont.