Gift Shop Sales Manager

Essential Duties And Responsibilities

• Manages the Main Shrine Gift Shop, Kiosk, and other designated satellite locations and employees.
• Conducts inventory management and transactions, and analyzes sales reports in the Counterpoint retail system.
• Oversees Counterpoint software and hardware upgrades and training of staff in 2026.
• Strategizes with the Rector and Operations Manager on marketing strategies, retail brick-and-mortar space optimization, and online expansion plans.
• Analyzes retail inventory metrics for best item procurement ROI.
• Safeguards shelves and maintains an orderly appearance.
• Complies with established security, sales, and recordkeeping procedures and practices.
• Conducts periodic and annual inventory audits.
• Relays inventory levels and documents to the Supply Procurement Coordinator; participates in periodic supply planning meetings.
• Assists with recruiting of sales associates, performs onboarding and training of new associates, while promoting a team environment.
• Maintains a neat, clean, and organized shop appearance through periodic dusting and sweeping.
• Contacts IT support services as required when desktop or POS systems are malfunctioning.
• Writes the Gift Shop employee schedule, aligning optimal workforce coverage with Shrine events and peak sales opportunities.
• Serves as a visible leader to his/her team, greets customers, and conducts customer transactions when needed.
• Be a model of professional behavior and the Catholic faith.
• Performs other duties as required by the Operations Manager or Rector.

Knowledge, Skills, And Abilities

• The ability to respect, promote, accommodate, and not be in conflict with the mission, moral and social teachings, doctrines, and laws of the Roman Catholic faith.
• A Bachelor’s degree in Hospitality Management, Marketing, Business Administration, or related field is preferred.
• Must have at least five (5) years of supervisory and leadership experience.
• Must have a collaborative style; proven team builder with effective employee-relations skills.
• Proven ability to lead and motivate teams through recognition, participation, and delegation.
• A leadership style that is approachable, engaging, as well as results and action-oriented.
• Strong supply chain management, planning, and organizational cross-functional skills.
• Important attributes for this position are ambitious, assertive, extroverted, enthusiastic, confident, optimistic, persuasive, and the ability to motivate self and others.
• At least two years of experience in retail sales operations and customer service experience is desired.
• Cash handling and Point-of-Sale systems knowledge is desired.
• Digital marketing and sales platform experience is desired.
• Must have excellent organizational, analytical, and communication skills.
• Must have project planning experience.
• Ability to pursue this mission with energy, drive, and a need to produce results, especially in the face of resistance or setbacks.
• Must be flexible, self-confident, assertive, and persuasive.
• Required to have excellent presentation, verbal, and written communication skills; skilled at articulating the mission and vision of an organization to secure the business.
• Must be proficient in English grammar, with excellent research, interpretive, writing, proofreading, and editing skills.
• Ability to produce concise reports and recommendations and articulate and inspire commitment to a shared vision.
• Must be a goal-oriented and self-motivated individual who can demonstrate accountability, initiative, creativity and focus in a rapidly changing environment.
• Ability to respect and value the cultural richness that makes up the Church and society and strives to celebrate commonalities and differences among various groups.
• Must successfully pass the required criminal background check prior to employment and must maintain this clearance throughout employment.
• Bilingual in Spanish desired.
• Must be willing to work weekends and holidays.