Gift Shop Representative, Seasonal

About the role

Denver Botanic Gardens is a 24-acre urban oasis founded in 1951, accredited by the American Alliance of Museums, known for its living plant collection, natural history collection, and art exhibitions. The Gardens' mission is to bring plants to people while upholding core values of sustainability, diversity, relevance, and transformation.

Responsibilities

• Greets visitors and Gift Shop customers pleasantly, courteously, and promptly and actively solicits Gift Shop sales.
• Processes customer purchases, exchanges, and returns.
• Relays all visitor comments and concerns to management, including suggestions for Gift Shop inventory.
• Pulls damaged or un-ticketed merchandise from the sales floor and follows proper procedures to correct the problems to ensure that customers are not inconvenienced, and inventory accuracy is not compromised.
• Fulfills Gift Shop opening and closing procedures.
• Provides the accurate cash reconciliation of TAM Retail settlements on a daily basis.
• Trains and guides the work of fellow team members and/or less experienced employees as needed.
• Maintains all back areas and stock rooms and keeps them in an orderly, efficient, and clean condition.
• Provides updates to management and team members regarding status of assigned projects.
• Supports the overall merchandising efforts of the team as well as the maintenance and overall presentation of the Gift Shop, including but not limited to dusting, washing glass, and sweeping.
• Aids in Shipping and Receiving to ensure the accuracy of "counting in" and the price ticketing of all new merchandise to ensure inventory integrity.
• Provides timely and accurate information and answers to telephone calls coming into the Gift Shop.
• Works with all departments to assure the highest quality experience for all DBG visitors.
• Regular attendance at the worksite may be required.

Qualifications

• Excellent customer service skills.
• Knowledge about all aspects of Gift Shop merchandise.
• Knowledge about all DBG facilities.
• Ability to embrace all types of customers.
• Ability to handle cash responsibly and accurately.
• Ability to write routine reports.
• Ability to effectively present information in one-on-one and small group situations to visitors, members, volunteers, and other employees of the organization.
• Proven excellent customer service, interpersonal, and communication skills in dealing with the public.
• Ability to maintain stability under pressure and able to deal well with stressful situations.
• Ability to be flexible and willing to modify plans, when necessary, throughout the day.
• Ability to work a flexible schedule, including evenings, weekends, and/or holidays.
• Knowledge of Microsoft Suite products, specifically Word, Excel, and Outlook and Teams.
• Ability to work overtime as necessary.
• Positive representative of the Gardens both internally and externally at all times.
• Commitment to working safely at all times.