Gift Shop Manager - Abe Martin Lodge

About the role

The Indiana State Park Inns seeks a dedicated and enthusiastic individual to join our team as a Gift Shop Manager. This role is responsible for managing the gift shop operations, ensuring high-quality merchandise, and providing exceptional customer service.

Responsibilities

• Ordering high-quality products from approved vendors to maintain an adequate par level for forecasted business.
• Implementing and maintaining proper receiving and storage procedures.
• Able to build product displays that maximize product sales while telling a story.
• Maintaining product cost and labor cost at agreed upon levels.
• Absorb customers and guests in selection and purchase of items from the gift shop for 100% guest satisfaction.
• Adhere to established cash control policies.
• Check in orders and confirm amounts according to the packing slips.
• Maintain a clean and orderly gift shop by rearranging stock as necessary.
• Maintain a positive attitude when around guests and co-workers.
• Cook up bi-annual inventory of gift shop.
• Perform monthly spot inventories of certain product categories.
• Knowledgeable about the hotel, park and surrounding area.
• Respond to guest inquiries in a professional and timely manner.
• Utilize training guides to ensure high standards and efficiency.
• Recruit, select, hire, train, and develop competent personnel.
• Develop strategy to meet sales objectives.
• Interact with other hotel personnel to meet objectives of the gift shop department.
• Attend weekly/monthly staff meetings.
• Pursue new revenue opportunities.
• Organize data to determine trends and opportunities for improvement.
• Involvement in national, regional, and local associations.

Requirements

• Graduate of a college or university, or equivalent work experience.
• Minimum of 2 years’ experience in a similar roll in a high-volume retail outlet.
• Above-average interpersonal skills.
• Strong planning and organizational abilities.
• Must be able to lift in excess of 30 pounds while twisting and walking.

Qualifications

• Must be able to work for extended periods of time, standing/moving.

Skills

• Knowledgeable about the hotel, park and surrounding area.
• Ability to communicate effectively with other Departmental Managers and subordinates.

Benefits

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans.
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
• Health savings account, which includes bi-weekly state contribution.
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match.
• Two (2) fully-funded pension plan options.
• A robust, comprehensive program of leave policies covering a variety of employee needs.
• Group life insurance.
• Referral Bonus program.
• Employee assistance program that allows for covered behavioral health visits.
• Qualified employer for the Public Service Loan Forgiveness Program.
• Free Parking for most positions.
• Free LinkedIn Learning access.

Pay

The hourly rate for this position traditionally starts at $18.10/hr but may be commensurate with education or work experience.

Schedule

Flexible schedule to accommodate the needs of the gift shop operations.