Gift Shop Clerk

Position Classification & Description: Gift Shop Clerk (Revised January 2022)

Responsibilities

• Greets guests in a prompt, professional and courteous manner offering assistance with merchandise as requested.
• Displays merchandise in a tasteful manner, suggests selections to meet customer’s needs, and emphasizes selling points of article; demonstrates use of merchandise, if applicable.
• Prepares sales slip and receives payment for merchandise purchased.
• Reconciles and balances cash drawer at end of shift.
• Helps remove tags or labels from purchased merchandise if requested by customer.
• Places new merchandise on display; ensures all displays are well stocked and prices are marked as required.
• Requisitions merchandise from stockroom.
• Prepares forms for employee consignments.
• Sells and records any consignment sale.
• Maintains cleanliness and order in gift shop by cleaning shelves, counters, and tables.
• Exchanges merchandise for customers and accept returns according to established policies and procedures.
• Keeps track of merchandise issued to authorized personnel or promotional activities.
• Observes behavior of customers entering gift shop; reports suspicious behavior to supervisor or security.
• Attends and participates in regularly scheduled staff meetings.
• Maintains confidentiality of all privileged information.
• Contributes to a team effort and accomplishes related results as required.
• Assists in researching new items to compliment the gift shop and guests.
• Assist in working with artists for setting up consignment agreements.
• Assists with inventory during the first of each month.
• Performs other duties as required.

Qualifications

• High School Diploma or GED plus six (6) months retail experience.
• Must meet all knowledge, skills and abilities.
• Must be eighteen (18) years of age for Arizona properties and twenty-one (21) years of age for New Mexico properties.
• No felony, theft or stealing convictions.
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.
• Navajo preference.

Skills

• Knowledge of retail operations.
• Knowledge of basic math and arithmetic.
• Knowledge of cash handling.
• Knowledge of casino operations.
• Ability to communicate effectively, both verbally and in writing.