Gift Shop Clerk

Responsibilities

• Assists gift shop patrons with purchases by promoting and recommending specific gift items.
• Effectively cross-sells and up-sells merchandise.
• Replenishes gift shop display shelves and racks.
• Accurately tags and puts away merchandise received.
• Helps maintain the cleanliness and organized look of the retail sales floor.
• Provides excellent guest service and responds to guest complaints and/or inquiries promptly and courteously.
• Accountable for the thoroughness and accuracy of departmental records, including filling out and completing comps and transfers of merchandise.
• Assists in monthly merchandise inventory and ensures proper inventory control is maintained.
• Operates point-of-sale terminal for gift shop transactions.
• Maintains a thorough working knowledge of retail products, merchandise storage locations, and assists in retrieving merchandise from outside storage if necessary.
• Maintains a working knowledge of current and upcoming events on property to advise guests when possible.
• Adheres to established cash control policies and procedures of the casino.
• Maintains professional grooming and appearance according to established policy.
• Performs all other duties as assigned.

Requirements

• High school diploma or GED preferred.
• At least one year of retail experience.
• Effective communication, retail sales, and guest service skills.
• Able to frequently lift and/or move up to 25 pounds.
• Must be at least 21 years of age.