Gift Care Coordinator

Responsibilities

• Serve as the primary point of contact for donor inquiries, providing prompt, courteous, and knowledgeable assistance
• Oversee gift import and allocation within the Virtuous CRM, ensuring accuracy and adherence to established policies
• Prepare acknowledgment letters, tax receipts, and supporting materials with a high level of quality and professionalism
• Monitor donor inboxes and maintain communications that reflect IMB’s values and commitment to excellence
• Proactively engage donors through gratitude calls and meaningful follow-up, reinforcing their impact and encouraging continued partnership
• Support stewardship initiatives and collaborate with internal teams to enhance the donor experience
• Maintain accurate, up-to-date donor records within the CRM system
• Generate reports and support data analysis efforts to inform strategic stewardship decisions
• Ensure data integrity and proper documentation throughout the gift lifecycle
• Possess cross-functional collaboration with Finance, the Church Success Center, and other teams to ensure seamless coordination of gift processing
• Contribute to a collaborative and high-performing culture within Ministry Advancement

Requirements

• A high school diploma or equivalent required; bachelor’s degree preferred
• Minimum of 2 years of relevant experience in donor relations, customer service, administrative support, or a related field
• Strong communication, interpersonal, and problem-solving skills
• Exceptional attention to detail and the ability to manage multiple priorities effectively
• Proficiency with CRM systems (Virtuous or similar) and Microsoft Office applications
• Demonstrated ability to handle confidential information with discretion and professionalism
• Strong analytical capabilities, including experience with reporting and data interpretation

Benefits & Perks

• Medical insurance with choice of 3 plans, dental, vision, HSA and FSA benefit plans (and more!)
• Short- and long-term disability and basic life insurance coverage (employer paid) - with supplemental coverage available
• 403(b) Retirement Plan Savings - with 5% employer contribution plus up to a 4% matching contribution, fully vested after 3 years
• 21 days of paid time off accrued in the first year, plus 11 paid holidays and the week between Christmas and New Years
• Volunteer Mission Trip Benefits so you can experience mission life firsthand by working with our teams overseas
• Access to tuition discounts