Care Coordinator

Regular, full-time position (35 hours per week).

Position Summary

The Division of Women’s Mental Health in the Department of Obstetrics & Gynecology at Columbia University Irving Medical Center (CUIMC) is seeking a Care Coordinator to support outpatient operations and overall care coordination for patients. The ideal candidate will serve as a primary point of contact for all patient services, scheduling, and administrative needs.

Responsibilities

• Act as a liaison for the patient and family, working with both administrative and clinical staff from multiple divisions and departments to improve the patient’s overall experience and ensure appropriate care coordination.
• Enhance the patient’s experience by serving as the primary point of contact and administrative care coordinator for patients and family members.
• Ensure that all related patient appointments for an episode of care are secured in a timely manner and coordinated for patient convenience, addressing and resolving process or administrative issues that impede timely access to care.
• Collaborate with providers and members of the care delivery team to triage, coordinate, and consistently manage the patient journey.
• Obtain benefits verification and prior authorizations.
• Work with patients and families to answer questions and resolve issues, particularly around insurance coverage.
• Develop and coordinate a system that organizes the flow of patients from initial appointment to completion of their care experience.
• Apply advanced interpersonal and communication skills in all interactions with patients, clinical personnel, and administrative personnel. Adapt well to change and priority level of duties.
• Demonstrate flexibility with division and organizational needs.
• Serve as a role model of excellent customer service.
• Respond constructively to the needs of all individuals with whom they interact on a daily basis.
• Assess and monitor customer satisfaction and respond promptly to voiced and identified concerns.
• Communicate complimentary/constructive feedback from self and others to staff.
• Demonstrate flexibility with the growth of a brand-new program for the department.
• Perform other related duties and responsibilities as assigned/requested.

Requirements

• Requires a bachelor’s degree or equivalent in education and experience.
• Proficient computer skills required.
• Excellent communication skills, both verbal and written.
• Able to provide a high level of customer service.

Preferred Qualifications

• Bachelor's degree with an emphasis in healthcare administration, business, psychology, or related field preferred.
• Three (3) years of work experience in patient care coordination, patient scheduling, or secretarial role.
• Spanish-speaking a plus.

Pay

Salary range: $66,300.00 - $70,000.00. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training.