GFCO Program Manager

About the role

The GFCO Programs team is the end-to-end DRI for the financial crimes compliance operations experience and automation across Coinbase's global product and entity footprint. We design, govern, and continuously improve compliance operations through AI-first principles, ensuring regulatory soundness, protecting Coinbase, and delivering a better experience for our customers.

Responsibilities

• Own end-to-end program strategy, planning, and execution for one or more complex GFCO compliance program areas (e.g., SAM/CAR automation, EDD volume reduction, Complaints, Operations, New Jurisdictions & Launches)
• Develop and drive program charters, roadmaps, and governance frameworks for long-tail, multi-constraint programs, including those with external regulatory commitments
• Lead cross-functional delivery across 5+ XFN teams (Compliance Tech, EAA, Ops, WFM, Legal, Analytics) and drive alignment at the Director+ level
• Translate regulatory obligations, operational gaps, and model performance signals into actionable, prioritized program strategies using an Eliminate → Optimize → Automate framework
• Own launch readiness for new products, jurisdictions, and entity expansions, ensuring AML obligation mapping, tooling updates, procedural guidance, volume sizing, and training content are completed before go-live
• Proactively identify and resolve program risks, manage competing priorities with transparent trade-off recommendations to GFCO leadership, and ensure no surprises at regulatory examinations
• Own intake discipline for your program area — ensuring all automation requests, tooling changes, and resource asks enter through formal intake channels with documented requirements and testing plans
• Author and maintain high-quality strategy and decision documents (P/PSs, RAPIDs, charters) that inform Director/VP-level decision-making
• Manage the feedback loop between automation outputs, QC findings, alert productivity data, and investigator feedback, driving continuous improvement in both the automation model and upstream alerting systems
• Lead Code Yellow-equivalent responses within GFCO (e.g., major lookback events, regulatory deadline responses, Sev2 volume surges)

Requirements

• 8+ years of program or project management experience, with 3+ years in financial crimes compliance, AML, BSA/AML operations, or a related regulatory domain
• Deep understanding of AML/CFT program operations, including SAM/TMS, EDD, Screening, and SAR filing workflows, and the technology landscape that supports them (e.g., TMS, CMS)
• Experience navigating Known Problem / Unknown Solution environments with many constraints (critical resource gaps, external regulatory commitments)
• Strong strategy and storytelling skills, ability to create clarity through well-crafted charters, roadmaps, and decision documents for Director+ audiences
• Track record of driving operational efficiency and cost savings through automation programs, with rigorous measurement and WFM-validated outcomes
• Proficiency in program management tools (Asana, Jira, Smartsheet) and data tools (Looker, Snowflake, Google Sheets)
• Excellent communication and stakeholder management skills; comfortable influencing at the Director and VP level

Qualifications

• Bachelor's degree required; fields of study in Business, Technology, Operations, Finance, Law, or a related discipline preferred

Skills

• Program Management
• Financial Crimes Compliance
• AML/CFT Program Operations
• Automation Programs
• Data Tools (Looker, Snowflake, Google Sheets)
• Communication and Stakeholder Management

Benefits

Not specified

Pay

Annual base salary range (excluding equity and bonus): $193,970 USD - $228,200 USD

Schedule

Remote-first, but not remote-only. Expect to get together quarterly for intense in-person working sessions called “surges.”