German-English Speaking Customer Service Support

TalentPop App is expanding our core corporate headquarters and seeking a dedicated German-English Speaking Customer Service Support professional to join us as a direct hire. In this role, you will work directly for our brand, focusing on corporate operations rather than external client accounts.

About the role

This position is ideal for a service-minded professional who possesses strong communication skills in both German and English, values operational stability, and wants to be a foundational part of our global team.

Responsibilities

• Act as the primary point of contact for our community, handling inquiries seamlessly across voice, live chat, and email channels.
• Take full ownership of incoming support requests, providing clear, accurate, and efficient solutions.
• Maintain a high standard of professional communication, ensuring every interaction aligns with our brand values.
• Work alongside team leads and operational managers to report user feedback and optimize support workflows.

Requirements

• 1+ years of proven experience in a remote customer service, helpdesk, or corporate support environment.
• Full professional fluency (C1 level or higher) in both written and spoken German and English.
• Prior experience navigating modern support systems such as Zendesk, Gorgias, or Shopify is highly advantageous.
• Strong attention to detail, excellent time management, and a calm, solution-oriented approach to troubleshooting.

Workstation Requirements

• A personal laptop or PC with a minimum i5 processor (or equivalent hardware).
• A reliable, hardwired internet connection with stable speeds of at least 25 Mbps for both upload and download.

Pay

Competitive base pay accompanied by structured annual salary reviews and performance-based bonus incentives.

Benefits

• Allocated Paid Time Off (PTO) to support a healthy work-life balance.
• A recurring monthly health stipend dedicated to your personal wellness.
• The stability of a permanent, 100% work-from-home career path on our core team.