Bilingual Customer Service

Responsibilities

• Collect demographic, symptom, and other information from patients, and accurately enter this information into systems.
• Maintain a professional caring attitude when interacting with callers/patients, providing outstanding customer service at all times.
• Follows defined workflows and scripting; prioritizes symptoms, assists patients, navigates patients to the appropriate program for clinical assessment/information, and/or refers patients to community information and programs.
• Understands and knows how to prioritize patient symptoms based on the information provided.
• Documents accurately and promptly.

Requirements

• Minimum High School Diploma, with a College diploma in office administration or medical terminology preferred.
• Bilingual in French and English, must be fluent in both oral and written skills.
• Must be located in Ontario.
• Knowledge of Call Center concepts and medical terminology considered an asset, with Call Centre and/or Healthcare experience highly desirable.
• Exceptional customer service, communication, computer, and software skills are required.
• Ability to self-direct and self-organize, and to accurately record required information/details are a must have.
• Able to work shift work including evening, overnight, and weekend hours with flexibility in shift duration; includes sitting for long periods of time.
• Rotation repeats providing predictability for planning.
• Able to work independently as well as part of a team, with excellent verbal and written skills is required.
• Well-developed interpersonal and customer service skills, to effectively communicate with clients.
• Effective problem-solving and conflict management skills.

Qualifications

• Must be located in Ontario.

Skills

• Customer Service
• Communication
• Computer Skills
• Self-Directed Work
• Problem Solving
• Conflict Management

Benefits

• Competitive Total Rewards
• Comprehensive Benefits
• Pension
• Flexible Pay Options
• Car Loan Support
• Housing Solutions
• Exclusive Staff Perks
• Flexibility & Belonging
• Thrive with work from home, and a supportive, inclusive culture that puts people first.
• Purpose & Impact
• Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition
• Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

Pay

This role is a new addition. The pay range is $20 per hour based on experience.