Genesis Donation Specialist

Essential Job Functions

• Receive and handle departmental phone calls including periodic 'on-call' duties
• Process donor information requests via mail, email, phone, or in-person as necessary throughout the donation process
• Perform various liaison services for potential donors and donor families (or other legally authorized parties) in regards to donation in the Genesis program
• Ensure various donor documentation is completed correctly and accurately by authorized personnel, and processed correctly in database
• Perform donor risk assessment and arrange transportation of donors to proper location
• Work with mortuaries and other third-parties to ensure proper documentation and process for receiving donors
• Provide supporting role for bereavement counsel, mediation, and problem solving as necessary regarding donation process
• Adhere to all departmental and organizational SOPs in regards to donor confidentiality and applicable regulatory standards
• Adhere to and ensure compliance regarding donor referral, donor consent and authorization, and proper acquisition and disposition of whole-body donations
• Perform any other related duties as required or assigned

Education/Experience

• High School Diploma or equivalent
• 2+ years of relevant working experience in an office setting performing similar administrative job functions listed
• Some education, training, or professional experience in Funeral Sciences is preferred but not required

Skills And Position Requirements

• Strong verbal and written communication skills
• Excellent attention to detail
• Able to multitask
• Ability to communicate effectively and compassionately in group setting or on the phone
• Intermediate experience with Microsoft Office software, Apple computer and device management, Outlook email, and other forms of common technology in a modern office environment

Benefits

• Beyond full-time employee benefits include: Medical, Dental, Vision, Life/ADD, Short-Term & Long-Term Disability insurances, 401(k) retirement plan (5% employer match), and much more.

Schedule

Normal schedule is Mon-Fri 8:30am to 5:00pm. Some scheduling outside of these times including on-call dates after experience is expected.

Pay

This is a full-time, non-exempt (hourly) position.