Generator Technician I

About the Role

The Technical Field Service Representative I provides on-site repair, preventive maintenance, and assistance with installation for generators. This position requires up to 50% travel.

Responsibilities

• Perform technical skills including mechanical, electrical, troubleshooting, and repair of generators.
• Provide emergency/unscheduled repairs during normal working hours, after-hours, weekends, and holidays as directed.
• Perform scheduled preventive maintenance service and/or repairs of generators.
• Read and interpret operational manuals, electrical schematics, universal generator literature, and work orders to perform required maintenance and/or repairs.
• Detect faulty operations, defective material, and report unusual situations to the service manager in a timely manner.
• Stay current on National Fire Protection Association and State regulations for Emergency Power Supply Systems.
• Create reports for all work performed in FieldServio and communicate findings via phone calls, emails, and in-person communication.

Requirements

• High School Diploma.
• Valid Driver License.
• 1 year of mechanical experience.
• Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams.
• Working knowledge of engine maintenance and troubleshooting of natural gas fuel systems.
• Knowledge of power generation, including light towers, pumps, and heating products.
• Working knowledge of diesel or gaseous engines.
• Moderate troubleshooting skills, ability to make independent decisions, and work with minimal supervision.
• Working knowledge of transfer switch operations.
• Ability to obtain and maintain Generac certification in air-cooled and protector series courses.
• Ability to work and communicate well with others.
• Ability to provide detailed reports within 24 hours.
• Ability to manage and respond to emails, texts, and phone calls in a safe and timely manner.

Preferred Qualifications

• Associate degree in Electrical Engineering or Mechanical Engineering.
• 2–3 years of industrial experience.

Physical Requirements and Working Conditions

• Regularly required to stand, use hands to manipulate objects, tools, or controls, talk, and hear.
• Frequently required to walk, stoop, crouch, bend, and reach above shoulders.
• Must frequently lift and/or move up to 50 pounds unassisted and up to 100 pounds with assistance.
• Specific vision abilities include close vision, distance vision, peripheral vision, and depth perception.
• Work in typical manufacturing environment conditions, including seasonal temperature variations and occasional exposure to fumes or byproducts.
• Comply with assigned location PPE requirements (safety glasses, hearing protection, gloves, clothing, shields, closed-toed shoes).
• Ability to work in varying weather conditions, including extreme heat, snow, and ice.
• May be required to obtain a DOT Medical Card and drive a heavy-duty truck daily.