Generator Technician

About the role

National Power is accepting applications to fill a Generator Service Technician opening in our Goldsboro market. Under the general direction of and reporting to the CISV Service Manager, the Generator Service Technician is responsible for maintenance and repair of generator sets and other electrical equipment.

Responsibilities

• Perform various types and levels of maintenance and repair on generators and parallel systems ranging from 5‑5000 kW.
• Troubleshoot and repair Automatic Transfer Switches, including bypass isolation and closed transition types.
• Perform preventative maintenance service (oil and filters).
• Troubleshoot AC and DC circuits.
• Remove and replace components as necessary.
• Perform warranty work per manufacturer’s guidelines.
• Perform start‑up/commissioning on new generators and generator systems.
• Troubleshoot and repair diesel or gaseous engines (ignition components, injection systems, valve adjustments, etc.).
• Perform load bank testing on generator(s) to ensure proper operating conditions and code compliance.
• Assist other technicians with large multi‑person jobs or troubleshooting complicated issues.

Requirements

• High school diploma required; associate degree in an electrical/mechanical related field preferred.
• Current Generac Power Systems certification preferred.
• US Air Force Electrical Power Production Specialist, US Navy Electrician’s Mate, or Generator and/or UPS field service technician experience preferred.
• Must pass a criminal background check, pre‑employment drug screen, and Department of Transportation physical examination.
• This is a remote position; employee will work from home.

Skills

• Excellent communication skills; able to give verbal/written reports of job status, repair recommendations, and equipment/supplies needed.
• Ability to account for time spent on jobs and travel.
• Excellent driving record and valid driver’s license; job requires driving long distances to job sites and occasional overnight stays (1‑3 nights per week) with company‑covered hotels and meal allowance.
• Good computer skills; comfortable with Microsoft software (Internet Explorer, Word, Excel) and Adobe PDF.
• Maintain proper vehicle maintenance, required parts inventory, and security of company property (cell phone, laptop, specialty tools, etc.).
• Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; meet commitments.
• Strong problem‑solving during emergency situations or limited‑resource scenarios.
• Willingness to attend training courses (including in Milwaukee, Wisconsin) as needed.
• Demonstrates accuracy and thoroughness; seeks ways to improve and promote quality; applies feedback to improve performance; monitors own work for quality and safety.