Generator Service Technician

About the role

Join a team that values community, flexibility, and growth at NJR Home Services, a subsidiary of New Jersey Resources. As a Generator Service Technician, you will diagnose, maintain, repair, and service residential and commercial standby generator systems. This role is ideal for a skilled, customer-focused professional with strong mechanical and electrical troubleshooting abilities who is committed to delivering exceptional service and safety.

Responsibilities

• Perform maintenance, diagnostics, repairs, and service on a variety of generator systems and related equipment.
• Troubleshoot generator performance issues and identify root causes through systematic inspection and testing procedures.
• Determine and implement appropriate corrective actions based on failure analysis and equipment evaluation.
• Inspect, disassemble, repair, reassemble, and test generator engines and components to ensure optimal performance.
• Conduct equipment start-up, commissioning, inspections, repairs, and load bank testing as required.
• Complete warranty documentation accurately and in a timely manner.
• Order and manage parts and materials necessary to complete repairs and service activities.
• Maintain detailed service records and communicate repair recommendations to customers and management.
• Adhere to all company safety policies, procedures, and applicable industry regulations.

Requirements

• Minimum of 4 years of generator service, mechanical, electrical, or related field experience.
• Current Generac Air-Cooled Certification preferred.
• Generac Liquid-Cooled Certification preferred; candidates must be willing to obtain certification through company-sponsored training if not currently certified.
• Strong troubleshooting and diagnostic skills with the ability to identify and resolve complex equipment issues.
• Self-motivated with the ability to work independently and manage workload effectively.
• Ability and willingness to work overtime and respond to emergency service calls as needed.
• Valid driver’s license with a satisfactory driving record.
• Excellent customer service, communication, and problem-solving skills.

Benefits

• Day one medical coverage, including prescription, vision, and dental plans.
• 401(k) plan with a generous company match.
• Direct Stock Purchase Plan (with optional payroll deduction for employees).
• Wellness perks, including free on- and off-site fitness centers and other programs.
• Confidential Employee Assistance Program.
• Professional development and tuition reimbursement.
• Vacation and company-paid holidays.
• Flexible work arrangements with many roles offering hybrid options based on job responsibilities and business needs.

Pay

The base pay for this role is $35.02/hour. This role is also eligible to participate in a union annual short-term incentive program.