Generator Service Tech - Houston

ABACUS is currently seeking a Generator Service Technician to join our family-like culture, dedicated to delivering the best customer service experience every day. We provide an exceptional customer experience by treating our customers with the utmost respect and attention. We believe in employee development, a positive culture, promoting from within, and being a strong partner within our communities.

Responsibilities

• Perform service on whole-home, standby generator equipment (residential).
• Perform routine maintenance tasks, such as oil and filter changes, coolant flushes, and battery checks, to ensure the optimal performance of generators.
• Diagnose and troubleshoot generator malfunctions, electrical and mechanical issues, and perform necessary repairs or component replacements.
• Respond to emergency service calls and resolve generator issues in a timely and efficient manner to minimize downtime for clients.
• Collaborate with clients, dispatch, managers, and other team members to understand service requirements, provide technical support, and ensure customer satisfaction.
• Stay up-to-date with industry advancements, emerging technologies, and best practices in generator maintenance and repair.
• Adhere to safety protocols and guidelines to promote a safe working environment and prevent accidents or injuries.
• Maintain a clean and organized work area, ensuring proper storage and handling of tools, equipment, and materials.

Requirements

• High school diploma or equivalent qualification. Additional technical certifications or vocational training in electrical or mechanical engineering is preferred.
• Generac (air-cooled) certification required.
• Generac (liquid-cooled) certification highly preferred.
• At least 6+ months of experience working as a Generac Service Technician.
• Excellent problem-solving and analytical skills, with attention to detail and a methodical approach to tasks.
• Valid Texas Driver’s License that can withstand insurance review.
• Basic to intermediate skills in Microsoft Windows, including Word and Excel.
• Able to climb in and out of box trucks/vans easily, lift over 75 pounds, and work in the summer heat.

Benefits

• Market value compensation: $25-$30/hour.
• Additional commissions/spiffs on service upgrades.
• Commission for referring other trades to customer’s home (e.g., refer HVAC and sale is made, you receive a percentage of commission).
• New company truck, gas card, paid tolls, tools provided.
• Dispatch from home.
• Paid time off (PTO).
• Holiday pay.
• Health, vision, and dental plans for you and your family to choose from.
• 401K Retirement Plan with company match up to 30%.
• Life insurance, short-term and long-term disability.
• Special program options: FSA, EAP, legal services, and identity theft protection.
• Giveaways and other prizes throughout the year.
• Dynamic, collaborative, and fun work environment.
• Career growth, training, and education support.