Generator Service Tech - Austin

About the role

ABACUS is currently seeking Generator Service Technicians to join our family-like culture, who are dedicated to delivering the best customer service experience every day. Our Generator Service Technicians manage the completion of whole-home generator troubleshooting & repair(s), perform regular interval maintenance, and suggest service upgrades. At ABACUS, we provide an exceptional customer experience by treating our customers with the utmost respect and attention. At ABACUS, we believe in employee development, having a positive culture, promoting from within, and being a strong partner within our communities, all while you earn the income that YOU deserve! Are you ready to join the best team in Austin?

Responsibilities

• Perform Service on Whole-Home, Standby Generator Equipment (residential)
• Perform routine maintenance tasks, such as oil and filter changes, coolant flushes, and battery checks, to ensure the optimal performance of generators.
• Diagnose and troubleshoot generator malfunctions, electrical and mechanical issues, and perform necessary repairs or component replacements.
• Respond to emergency service calls and resolve generator issues in a timely and efficient manner to minimize downtime for clients
• Collaborate with clients, dispatch, managers, and other team members to understand service requirements, provide technical support, and ensure customer satisfaction.
• Stay up-to-date with industry advancements, emerging technologies, and best practices in generator maintenance and repair.
• Adhere to safety protocols and guidelines to promote a safe working environment and prevent accidents or injuries
• Maintain a clean and organized work area, ensuring proper storage and handling of tools, equipment, and materials.

Requirements

• High school diploma or equivalent qualification.
• Additional technical certifications or vocational training in electrical or mechanical engineering is preferred.
• Generac (air-cooled) certification required.
• Generac (liquid-cooled) certification highly preferred