Generator Field Service Technician Level II

About the role

As a Generator Field Service Technician, you will service, repair, and maintain diesel and gas engine-driven standby generators in the field. You will help our residential, commercial, and industrial clients keep their power on.

Responsibilities

• Preventative maintenance: scheduled services for oil & filter changes, spark plugs, check coolant, and filters
• Inspections: visual inspections on mechanical and electrical systems
• Cleaning: oil, fuel, and air filters, cooling system, and the outside of the unit
• Testing: Load bank, automatic transfer switch (ATS), and function testing
• Troubleshooting: alternators, wiring harness, switches, switchgear, battery systems, engine
• Diagnosis: failure analysis, battery systems using multimeter, and other meter tools
• Commissioning & Start Ups: design review, testing, switchgear, program control panel, and network
• Customer Service: communicate all information to customers in a way they understand the issues & resolutions
• Documentation: complete reports on the work you have completed
• Company vehicle: must be able to travel safely in a company service vehicle throughout the local counties, maintain vehicle inventory, and perform safety maintenance

Qualifications

• Graduation from a Technical school is desired to include generators, diesel, power gen, electric power, relay, or substation technology, etc.
• Some experience in repair or maintenance of generators preferred, or equivalent combination of education and experience
• Mechanical aptitude will work instead of technical school and generator experience
• Good communication and customer service skills
• Must have at least 3 years of experience operating a vehicle with a valid, unrestricted driver’s license
• Must have a satisfactory driving record with the ability to obtain a DOT medical certification
• Ability to service clients after hours and on-call as needed
• Ability to read and interpret schematics, operating manuals, and safety guidelines
• Ability to lift, push, pull, and carry items up to 75 lbs. in weight
• Ability to work in demanding physical and inclement weather conditions

Competencies

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Benefits

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Extensive Training & Career Development Programs
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)

Brands

• Kohler/rehlko, CAT, Cummins, Generac, Deere, Onan, MTU, Volvo, Mitsubishi, Detroit Diesel, Asco, Atlas Copco, etc. up to 2.5 meg