Generator Electrical Service Technician

Duties/Responsibilities

• Install, troubleshoot, repair, and maintain Generac standby generator systems and automatic transfer switches (ATS).
• Perform generator startup, commissioning, inspections, and preventive maintenance services.
• Diagnose electrical issues involving generators, transfer switches, control wiring, and related equipment.
• Interpret electrical drawings, schematics, wiring diagrams, and manufacturer specifications.
• Conduct annual maintenance services, including oil changes, battery replacements, filter replacements, software updates, and operational testing.
• Replace batteries, filters, and generator components in accordance with manufacturer recommendations.
• Understand combustion systems and gaseous air-cooled generator engines to effectively diagnose and repair equipment.
• Accurately identify defective parts and coordinate ordering of replacement components.
• Communicate findings, repair recommendations, and replacement options to homeowners and customers in a professional manner.
• Generate accurate repair estimates and present repair or replacement solutions to customers.
• Maintain accurate documentation, service reports, photographs, and work orders using company software systems.
• Ensure all work complies with National Electrical Code (NEC), OSHA regulations, local codes, and manufacturer guidelines.
• Maintain company vehicle, inventory, tools, and equipment.
• Participate in after-hours emergency service and on-call rotations as required.

Requirements

• Strong knowledge of residential and light commercial electrical systems.
• Thorough understanding of NEC codes and electrical troubleshooting procedures.
• Experience working with standby generators, automatic transfer switches, and low-voltage control systems.
• Excellent mechanical aptitude with the ability to diagnose electrical and mechanical issues.
• Strong understanding of combustion systems and gaseous air-cooled engines.
• Ability to work independently while managing multiple service calls efficiently.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Outstanding customer service and interpersonal skills.
• Ability to maintain accurate documentation using electronic service software.

Qualifications

• High school diploma or GED required.
• Minimum of 3 years of residential electrical service experience preferred.
• Current Generac Factory Certification is required.
• Journeyman Electrician License preferred.
• OSHA 10 or OSHA 30 Certification preferred.
• Valid driver's license with a clean driving record.

Physical Requirements

• Ability to lift up to 75 pounds.
• Ability to work outdoors in varying weather conditions.
• Ability to climb ladders and work in attics, crawl spaces, and other confined spaces.
• Ability to stand, bend, kneel, crawl, and perform physical tasks for extended periods.
• Ability to safely operate tools, testing equipment, and electrical diagnostic devices.