Electric Service Technician

About the role

IES Residential is seeking skilled and experienced Electric Service Technicians to join our growing Service Organization in and around the Triad - Kernersville, North Carolina area. This role requires strong technical expertise in troubleshooting, maintaining, and repairing electrical systems in residential environments, including both new construction and occupied homes. The ideal candidate has a solid understanding of NEC codes, places a high priority on safety, and delivers exceptional customer service. As a front-line representative of IES Residential, the Electric Service Technician is expected to uphold the company’s commitment to professionalism, quality workmanship, and customer satisfaction.

Responsibilities

• Respond to scheduled and emergency residential service calls throughout the Triad - Kernersville, NC area and surrounding communities.
• Diagnose and repair electrical issues involving panels, circuits, breakers, lighting, outlets, GFCIs, switches, and related systems.
• Perform home warranty service work while ensuring homeowner satisfaction through quality repairs and clear communication.
• Maintain a professional, courteous, and respectful demeanor when working in occupied homes.
• Accurately complete service tickets, documenting diagnostics, repairs performed, materials used, and recommended next steps.
• Ensure all work complies with National Electrical Code (NEC) requirements and OSHA safety standards.
• Maintain company vehicle, tools, and personal protective equipment (PPE) in clean and safe working condition.
• Communicate effectively with service coordinators, homeowners, and field leadership.
• Proactively identify opportunities to improve electrical system performance and enhance the customer experience.

Qualifications

• Minimum of 2 years of experience as an Electric Service Technician or Residential Service Electrician.
• Proven ability to troubleshoot and diagnose residential electrical systems.
• Strong working knowledge of NEC codes and electrical compliance requirements.
• Demonstrated commitment to safety, quality workmanship, and professionalism.
• Excellent customer service, communication, and problem-solving skills.
• Valid driver’s license with a clean driving record.
• Ability to pass a background check and drug screening.
• Ability to work independently and travel to residential job sites throughout the Greensboro, NC area.

Working Conditions & Physical Requirements

• Work is performed in new construction and occupied residential homes, requiring professionalism in customer-facing environments.
• Must be comfortable working in attics, crawl spaces, and confined areas within existing structures.
• Frequent driving between job sites using a company vehicle.
• Ability to lift and carry up to 50 pounds and safely operate hand and power tools.
• Requires standing, walking, crouching, climbing ladders, and other physical activities associated with electrical service work.
• May be exposed to varying environmental conditions, including heat, cold, and outdoor weather.
• Strict adherence to company safety, vehicle, and driving policies is required.