General Store Supevisor

About the role

Contribute to the organization, efficiency and leadership of the daily operations of the General Store to create positive shopping experiences for guests.

Responsibilities

• Provide leadership for scheduled shifts ensuring cleanliness, ample stock, and the highest level of guest service.
• Be the example of compliance with regard to store policies and procedures.
• Conduct daily training on product, policies/procedures, and sales techniques with staff.
• Document all training in the training tracker.
• Direct the work of staff for the shift to support business levels and cleanliness standards.
• Stock the store and maintain attractive displays.
• Update artist book and general information book for front counter.
• Display exceptional knowledge of products in the general store.
• Ensure accurate cash handling by the staff.
• Ensure accurate procedures on all transactions, e.g., discounts, gift certificates and gift cards, shipping, customer returns.
• Maintain the cleanliness of the store; including vacuuming carpets, dusting, sweeping, and taking out trash and recyclables.
• Reorder store supplies and shipping supplies.
• Assist with the hiring and scheduling of employees.
• Assist with yearly reviews and providing employees with positive and constructive feedback.
• Accurately report timekeeping records, and report accurate commission reports to Accounting Department in conjunction with payroll.
• Lead with quarterly inventory.
• Assist inventory supervisor with receiving, tagging, and stocking of new merchandise.
• Assist inventory supervisor with coding invoices for General Store manager's approval.
• Assist the manager and inventory supervisor with fulfillment of online/e-commerce orders.
• Pack and ship online sales transactions to meet Sundance standards.
• Coordinate pick up through UPS/USPS/FedEx as established.
• Assist with receiving inventory and managing store room in the absence of the Inventory Supervisor.
• Attend to customer's needs and complaints, helping customers with merchandise, and answering any customer questions regarding merchandise or the resort.
• Directly supervise up to 10 non-supervisory employees.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Complete all applicable paperwork for the above responsibilities and submit to HR in a timely manner.

Requirements

• High school diploma or general education degree (GED); and one or more years related retail experience and/or training; or equivalent combination of education and experience.
• Supervisory experience preferred.

Physical Demands

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk, hear or smell.
• The employee is occasionally required to sit.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.

Work Environment

• The employee is regularly exposed to outside weather conditions.
• The employee is occasionally exposed to high, precarious places.
• The noise level in the work environment is usually moderate.

Pay

$22.00/hr + 1% Commission on Sales

Schedule

Full Time Year Round, Variable AM & PM Shifts. Must be available weekends & holidays.

Benefits

• Subsidized medical, dental, vision
• 401k
• Paid time off policy
• Employee discounts on dining and resort amenities
• Season Pass