General Store Supevisor

About the role

Contribute to the organization, efficiency and leadership of the daily operations of the General Store to create positive shopping experiences for guests.

Responsibilities

• Provide leadership for scheduled shifts ensuring cleanliness, ample stock, and the highest level of guest service.
• Be the example of compliance with regard to store policies and procedures.
• Conduct daily training on product, policies/procedures, and sales techniques with staff.
• Document all training in the training tracker.
• Direct the work of staff for the shift to support business levels and cleanliness standards.
• Stock the store and maintain attractive displays.
• Update artist book and general information book for front counter.
• Display exceptional knowledge of products in the general store.
• Accurately handle cash by the staff.
• Accurately follow procedures on all transactions, e.g., discounts, gift certificates and gift cards, shipping, customer returns.
• Maintain the cleanliness of the store; including vacuuming carpets, dusting, sweeping, and taking out trash and recyclables.
• Reorder store supplies and shipping supplies.
• Assist with the hiring and scheduling of employees.
• Aid in yearly reviews and provide employees with positive and constructive feedback.
• Accurately report timekeeping records, and report accurate commission reports to Accounting Department in conjunction with payroll.
• Lead with quarterly inventory.
• Assist inventory supervisor with receiving, tagging, and stocking of new merchandise.
• Assist inventory supervisor with coding invoices for General Store manager's approval.
• Aid in fulfilling online/e-commerce orders.
• Pack and ship online sales transactions to meet Sundance standards.
• Cook up to 10 non-supervisory employees.
• Attend to customer's needs and complaints, helping customers with merchandise, and answering any customer questions regarding merchandise or the resort.
• Directly supervise up to 10 non-supervisory employees.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Complete all applicable paperwork for the above responsibilities and submit to HR in a timely manner.

Qualifications

• High school diploma or general education degree (GED); and one or more years related retail experience and/or training; or equivalent combination of education and experience.
• Supervisory experience preferred.

Work Environment

• Regularly exposed to outside weather conditions.
• Occasionally exposed to high, precarious places.
• Noise level in the work environment is usually moderate.

Benefits

• Subsidized medical, dental, vision, 401k & paid time off policy.
• Employee discounts on dining and resort amenities.
• Season Pass.