General Spa Manager
About the role
Our brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door.
Seeking a Spa Director who reports directly to the franchise owner and manages the daily operations of the location. The essential duties and responsibilities of the Spa Director are to lead the team in member acquisition, ensure exceptional guest service, and build team member culture.
Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.
Company Values:
- Loyal
- Authentic
- Passionate
- Diligent
Responsibilities
- Recruit, hire, train, develop and retain employees
- Accountable for driving revenue and profitability through inventory management and consistency through services
- Directly supervise and be accountable for all aspects of retreat operations
- Create and manage team member schedules for optimal retreat performance
- Adhere and align the team and retreat to our brand values and standards
- Achieve retreat goals regarding membership sales and retention
- Support