General Spa Manager

Job Summary

Seeking a Spa Director who reports directly to the franchise owner and manages the daily operations of the location. The essential duties and responsibilities of the Spa Director are to lead the team in member acquisition, ensure exceptional guest service, and build team member culture.

Responsibilities

• Recruit, hire, train, develop and retain employees
• Accountable for driving revenue and profitability through inventory management and consistency through services
• Directly supervise and be accountable for all aspects of retreat operations
• Create and manage team member schedules for optimal retreat performance
• Adhere and align the team and retreat to our brand values and standards
• Achieve retreat goals regarding membership sales and retention
• Supporting and training the brand’s mission, core values, and standards
• Participate in all corporate initiatives including monthly calls, training, and other cultural programs
• Maintaining operational standards according to Massage Heights policies, procedures, and protocols
• Set individual team member goals and retreat goals; create plans and convert plans into action to meet and exceed goals
• Plan, prepare, and execute events to promote Massage Heights in your area
• Conduct the necessary marketing activities to drive leads
• Develop partnerships with local businesses in your area

Qualifications

• Minimum 2 years of membership-based service and/or retail management experience
• Experience managing hourly wage employees
• Self-starter strong with leadership, organization, communication, and interpersonal skills
• Working knowledge of labor and employment laws
• Experience in training, coaching, and conflict resolution
• Able to build and sustain a positive employee culture
• Working knowledge of computers and standard software
• Basic business math skills
• Financial and P&L experience

Preferred Qualifications

• Practical knowledge of working with Zenoti or other Spa POS software systems
• Understanding spa environment and massage and skincare services
• Experience working in a franchise model

Benefits

• Free uniforms
• Health insurance
• Training & development
• Wellness resources
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Personal and Career Development
• Comprehensive Leadership Training
• Stunning Retreats
• Massage Heights Family Fund
• Digital Work Environment

Pay

Compensation: $35,000.00 - $50,000.00 per year

Schedule

Full-time position; ability to work weekends, evenings, and holidays required.

Company Overview

Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Company Values

• Loyal
• Authentic
• Passionate
• Diligent