General Services Supervisor

About the Role

This is a full-time, direct hire position located in Fort Worth. The role is 100% onsite and involves overseeing all activities related to employee services and administrative support, including cafeteria operations, transportation services, travel arrangements, lodging accommodations, and facility support services.

Responsibilities

• Leadership & Team Management
  • Lead, coach, and supervise the General Services team, ensuring high performance, accountability, and effective allocation of responsibilities.
  • Manage employee attendance, leave requests, scheduling, and overall team administration.
  • Promote a customer-focused culture and ensure high levels of service satisfaction.
• General Services Operations
  • Oversee daily operations related to:
    • Employee transportation services
    • Cafeteria and food service operations
    • Company dormitory administration
    • Business travel arrangements
    • Lodging accommodations for foreign employees and visitors
  • Monitor inventory and maintenance of office supplies, cafeteria equipment, dormitory assets, and transportation resources.
  • Ensure services are delivered efficiently, cost-effectively, and in compliance with company policies.
• Vendor & Budget Management
  • Develop and maintain strong relationships with vendors, suppliers, and service providers.
  • Negotiate contracts, service agreements, and competitive pricing to maximize value and service quality.
  • Prepare budget requests, financial documentation, and expense tracking reports related to General Services activities.
  • Ensure timely processing of payments and support budget control initiatives.
• Administrative Support
  • Provide administrative support and respond to requests from the General Manager.
  • Prepare reports, presentations, analyses, and executive meeting materials.
  • Review, approve, and authorize official notices, activity changes, permissions, and related documentation within assigned authority.
• Cross-Functional Collaboration
  • Maintain strong communication and working relationships with department leaders and executive management.
  • Support the planning and implementation of cross-functional projects and company initiatives.
  • Identify opportunities for process improvements and recommend solutions that enhance efficiency and service quality.
• Compliance & Audits
  • Support internal and external audits by providing required documentation and ensuring compliance with company standards and procedures.
  • Develop, implement, and maintain policies and procedures related to General Services operations.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, Hospitality Management, Tourism, Finance, Marketing, Psychology, or a related field.
• Minimum of 5 years of experience in Administrative Services, Employee Services, Facilities, Human Resources, Hospitality, or a related function.
• Prior leadership or supervisory experience preferred.

Skills

• Experience in Human Resources, Employee Services, Administration, Facilities Management, or related areas.
• Strong customer service orientation with a commitment to delivering exceptional employee support.
• Excellent verbal and written communication skills.
• Advanced proficiency in Microsoft Office applications, particularly Word, PowerPoint, and Outlook.
• Strong organizational, multitasking, and problem-solving abilities.
• Experience managing vendors, contracts, and service providers.
• English proficiency required.
• Mandarin proficiency a plus.