General Services Coordinator (Opus Select)

Location: 3317 Ocean Shore Ave, Virginia Beach, VA 23451 • Reports to: Operations Manager – Opus Select • FLSA: Exempt (Salaried)

About Us

Founded in 1982, Westminster-Canterbury on Chesapeake Bay is a not-for-profit, faith-based Life Plan Community. Located along the southern shore of Chesapeake Bay, our scenic, resort-style campus is home to a vibrant community of residents and staff who share a passion for service, joy, and well-being. Our mission is enriching lives through the power of purpose, belonging, and wellness. We live our values every day: respect for every person, passion for what we do, and professionalism in all we do.

Opus Select is a 170-unit senior living apartment community serving residents aged 62 and older. This active adult apartment community is located on the beautiful Lynnhaven Inlet in Virginia Beach. Residents enjoy maintenance-free, resort-style living with upscale amenities, engaging wellness and social programs, and exceptional service in a vibrant, welcoming community. As part of the Westminster-Canterbury family, Opus Select also offers residents the confidence of a trusted organization with access to additional services and a continuum of care should their needs change.

About the Role

The General Services Coordinator oversees all maintenance operations for Opus Select. This position ensures the property is safe, well-maintained, compliant with all applicable regulations, and provides a comfortable living environment for residents. The General Services Coordinator is a working manager who supervises maintenance staff, coordinates vendors and contractors, manages preventive maintenance programs, and responds to resident service requests in a timely and professional manner. Always model our core values of respect, passion, and professionalism, and hold others accountable for doing the same.

Responsibilities

• Property Maintenance & Operations
  • Oversee the daily maintenance, repair, and operation of residential units, common areas, grounds, and building systems.
  • Ensure HVAC, plumbing, electrical, mechanical, fire/life safety, and other building systems operate safely and efficiently.
  • Develop and manage preventive maintenance programs and conduct routine property inspections to identify maintenance needs and safety concerns.
  • Coordinate apartment turnovers and ensure vacant units are prepared for occupancy.
  • Maintain the overall appearance, cleanliness, and curb appeal of the community.
  • Track maintenance activities, key performance indicators (KPIs), and departmental records.
  • Manage building improvement projects, ensuring work is completed on schedule while providing clear, proactive communication to residents and leadership.
  • Participate in resident meetings, including Town Halls and the Resident Advisory Council, providing appropriate operational updates.
• Leadership & Team Management
  • Supervise, schedule, train, coach, and evaluate maintenance team members.
  • Assign, prioritize, and monitor work orders to ensure timely, high-quality completion.
  • Foster a customer service-focused culture centered on professionalism, teamwork, and accountability.
  • Provide hands-on maintenance support during staffing shortages, vacations, or emergencies to ensure uninterrupted operations.
  • Oversee work order prioritization, parts inventory, and resident communication with maintenance staff.
• Resident Services
  • Respond promptly and professionally to resident maintenance requests.
  • Communicate repair timelines, service expectations, and project updates.
  • Resolve maintenance-related concerns and escalate issues when appropriate to ensure resident satisfaction.
• Safety & Compliance
  • Ensure compliance with OSHA, Fair Housing, local building codes, company policies, and other applicable regulations.
  • Conduct routine safety inspections and promptly address identified hazards.
  • Oversee fire alarm, sprinkler, emergency lighting, and other life-safety systems.
  • Maintain documentation required for inspections, audits, and regulatory compliance.
  • Support emergency preparedness efforts and participate in after-hours emergency response as needed.
• Budget, Inventory & Vendor Management
  • Develop and manage the maintenance operating budget and monitor expenses.
  • Identify cost-saving opportunities while maintaining quality standards.
  • Manage inventory of maintenance supplies, tools, and equipment.
  • Obtain competitive bids, oversee contractors, and ensure vendor compliance with licensing, insurance, safety, and contractual requirements.
  • Manage capital improvement (CapEx) purchases within approved budgets and maintain supporting documentation.
  • Process departmental invoices through the Concur system and provide explanations for budget variances.
• Performance Expectations
  • Maintain regular, dependable attendance and provide consistent property coverage.
  • Ensure timely completion of work orders and preventive maintenance.
  • Maintain high resident satisfaction and a safe, attractive community.
  • Minimize downtime of building systems through proactive maintenance and effective planning.
  • Perform other duties as assigned.

Requirements

• High school diploma or GED.
• Minimum 5 years of multifamily property maintenance experience.
• Minimum 2 years of supervisory or management experience.
• Strong knowledge of HVAC, plumbing, electrical, carpentry, and general building maintenance.
• Demonstrated ability to read and interpret technical manuals, blueprints, and maintenance reports.
• Valid driver’s license and reliable transportation.

Preferred Qualifications

• Certified Apartment Maintenance Technician (CAMT) designation.
• Experience working in a senior living community.
• Knowledge of Virginia building codes and safety regulations.

Skills

• Leadership and team management.
• Excellent customer service and communication skills.
• Strong organizational and problem-solving abilities.

Physical Requirements

• Exposure to varying weather conditions.
• Must be able to stand and walk for prolonged periods (up to 6–8 hours a day) while inspecting the 170-unit property, climbing stairs, and managing maintenance operations.
• Frequent bending, reaching, kneeling, stooping, crouching, and crawling to inspect or repair building systems.
• Must be able to lift, carry, push, and pull up to 50 lbs independently.
• Regular use of hands, fingers, and wrists for both fine motor mechanical tasks (using tools) and administrative duties (typing, data entry, and computer work).

Schedule

Full-time, Monday – Friday 8:00 AM – 4:30 PM; on-call rotation and after-hours emergencies. Some weekends.

Pay

Compensation range: $51,409 – $61,692 (based on relevant experience).

Benefits

• Medical, dental, and vision insurance (available day one).
• Life and disability insurance (short- and long-term).
• Retirement plan with employer match.
• Paid time off (PTO) and 6 paid holidays (+ 2 floating holidays).
• Tuition assistance and scholarships for you and your family.
• Employee Assistance Program (EAP).
• Legal and identity theft protection plans.
• Team member discounts.
• Career growth and leadership development opportunities.