General Services Coordinator

What We Offer

• Compensation: $18.00 - $22.00 per hour, based on experience
• Culture of diversity, inclusion, equity and belonging
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices!
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

What You Will Need

• Minimum of one year of administrative, office support, customer service, scheduling, or coordination experience preferred
• Excellent organizational skills and attention to detail
• Ability to prioritize multiple tasks and manage competing deadlines
• Strong verbal and written communication skills
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Ability to learn and navigate department-specific software systems
• Professional demeanor with strong problem-solving and interpersonal skills with a genuine commitment to serving older adults

How You Will Make An Impact

• Serve as a primary point of contact for residents, staff, visitors, and vendors by providing excellent customer service and timely resolution of inquiries.
• Receive, prioritize, track, and follow up on service requests and work orders to ensure accurate and efficient completion.
• Cook up and maintain housekeeping schedules, service requests, and departmental workflows.
• Utilize internal systems, including Service Max and other technology platforms, to manage work orders, generate reports, and maintain records.
• Maintain accurate resident, apartment, vendor, and billing information within departmental databases.
• Collaborate with multiple departments to ensure exceptional service delivery and resident satisfaction.
• Identify opportunities to improve processes, communication, and operational efficiency.