GENERAL OPERATIONS LEAD

Job Description

We are seeking a skilled Operations Lead to aid our organization in scaling. In this role, you will work directly with the CEO, overseeing our organization’s ongoing operations and procedures. You'll be working mainly between Italy and international locations; you are also open to moving your work location frequently according to the company development plan.

• Assisting the CEO in daily operational flow
• Coordinating the timeline and execution of growth activities in marketing, product, and tech development with the CEO
• Remotely supervising the Italy-based operations teams (Content team, Product design team, Supply chain & logistics team)
• Checking status advancement, aiding in hiring, mentorship, and coaching
• Managing designer's support and VIP designers
• Structuring the work of a small team of remote customer service agents
• Supervising and improving customer success operations
• Overseeing all operational workload concerning the administration of our three companies (US, NL, ITA)
• Supporting the CEO in fundraising through preparing documents, presentations, and reports for existing shareholders and future investors, coordinating the data room, and participating in meetings with shareholders.
• Aiding the CEO in all organizational needs
• Improving the organizational framework of the company
• Assisting other AliveShoes team leaders with hiring and interviewing potential candidates
• Shaping the culture of the company
• Directly assisting in the creation of new offices or organizational units
• Setting up temporary work locations suitable for team sprint sessions and meetings

Requirements

• Minimum 4 years of work experience in an international e-commerce company, big tech company, leading agency, consultancy firm, big fashion or lifestyle company, or a post-seed startup
• BSc/BA in relevant field; MSc/MBA is a plus
• Demonstrable competency in project management, customer success, operations, administration
• Experience in the fashion industry is a big plus
• Experience in the tech industry is a big plus
• Experience in managing administrative tasks in international companies is a big plus
• Proven passion and knowledge in the fashion-technology area
• Experience of 1 to 5 years of working abroad
• You are a traveler of the world and are super-flexible and fast to navigate new environments
• You master the main collaborative online tools and can seamlessly work remotely with the different teams
• Professional proficiency in English
• Professional proficiency in Italian