General Office Assistant 5-8 (HR Assistant)

About the role

The Human Resources General Office Assistant will be responsible for delivering exemplary customer service in all MDOC human resources matters and is expected to serve as a consistently reliable point of contact for employees and external stakeholders. This position is the recognized resource and MDOC HR Local Coordinator for Content Manager for HR related matters.

Responsibilities

• Establishes, modifies, and removes HR documentation records in Content Manager, including files related to personnel matters, medical, discipline, grievances, unemployment, insurances, etc.
• Assists with questions related to Content Manager for all MDOC HR offices.
• Interprets union contracts and CS Rules/Regulations to answer questions.
• Requests litigation holds and processes retirement certificates for all MDOC retirees.
• Provides clerical support to the MDOC Central Office Human Resources Office, as well as facility HR offices as needed.
• Performs and assists in the daily administrative support activities to assist staff to complete assignments.
• Performs and assists with special projects and assignments.

Required Education

Educational level typically acquired through completion of high school.

Experience

• General Office Assistant 5: No specific type or amount of experience is required.
• General Office Assistant 6: One year of administrative support experience.
• General Office Assistant E7: Two years of administrative support experience, including one year equivalent to the intermediate level.
• General Office Assistant 8: Three years of administrative support experience, including two years equivalent to the intermediate level or one year equivalent to the experienced level.

Qualifications

• Excellent customer service skills.
• Proficient computer skills.
• Excellent phone and communication skills.
• Great organizational skills.
• Ability to work independently.

Additional requirements

• Attach a cover letter and resume. Failure to do so may result in being screened out of the interview process.
• All required documents must be attached and submitted at the time of application for further consideration.
• Applications must be submitted through NEOGOV to be considered.
• Interested applicants who are attaching transcripts must attach a copy of official college transcripts indicating the specific type of degree earned and the conferred/graduation date (unofficial or web-based transcripts will not be accepted).
• The Department of Corrections may screen out applicants who have been convicted of a felony in accordance with Public Act 191 of 2017.
• Applicants convicted of a misdemeanor or felony are ineligible for employment until satisfactory completion of any sentence imposed, including parole or probation.
• All employees are required to report any possible conflict of interest; be prepared to respond to questions related to ethical standards in your application.
• New hires and returning employees away from the department for more than two years will complete Non-Custody New Employee Training (NCNET) – either 40 hours or 80 hours of initial in-person training based on offender contact and job classification, plus additional online training.