General Merchandise Team Leader- (North Orange County, CA)

Starting pay range: $25.00 – $27.00 per hour. Full pay range: $25.00 – $42.50 per hour. Pay is based on labor markets, education, work experience, and certifications.

Benefits

• Comprehensive health benefits (medical, vision, dental, life insurance) for eligible team members and dependents
• 401(k) retirement plan
• Employee discount
• Short-term and long-term disability coverage
• Paid sick leave
• Paid national holidays
• Paid vacation

About the Role

Working at Target means helping all families discover the joy of everyday life. Teams in General Merchandise (GM) prioritize guest experience while blending completion of tasks that ensure product is available and easy to shop—replenishment, pricing and signing, setting, and maintaining the sales floor and the backroom. The GM teams also execute inbound, outbound, and fulfillment responsibilities.

Skills

• Guest service fundamentals and experience building a guest-first culture
• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies
• Leading a team by planning daily/weekly workload to support business priorities and deliver sales goals
• Interviewing, developing, coaching, evaluating, and retaining talent
• Coaching and training hourly team members

Responsibilities

• Consistently deliver guest experience commitments to create an easy, inspiring, and friendly experience. Ensure every team member understands and is trained on Target’s guest experience commitments.
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
• Review guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align the team on the right behaviors and execution.
• Lead the execution of daily/weekly workload to deliver on department and store sales goals, including receiving products, merchandising, signing, setting, and updating merchandise sales floor displays, sampling, restocking shelves, organizing backrooms, and price changes for GM areas.
• Educate your team on how operational procedures affect inventory management, store profitability, and product availability.
• Assess reporting to identify gaps in GM processes and assist in developing a plan to resolve them.
• Assign daily tasks to team members based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities.
• Help establish clear goals and expectations and hold team members accountable.
• Lead pick, pack, and ship fulfillment work accurately (if applicable) and assess reporting to identify gaps.
• Ensure product is in stock, available, accurately priced, and signed on the sales floor while prioritizing guest experience.
• Collaborate with all teams and leaders to ensure the store is guest-ready.
• Stay informed about relevant trends and products to educate team members.
• Evaluate candidates for open positions and develop a guest-centric team.
• Model a culture of executing best practices and help close skill gaps through development and coaching.
• Identify team members for future leader positions and build a talent pool within your department.
• Support guest services such as back-up cashier and digital fulfillment processes while maintaining compliance.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Adhere to all Target policies and safety procedures, maintain a safe and compliant workplace, and report hazards.
• Lead and demonstrate a safety culture, including modeling safe behaviors and holding the team accountable.
• Support merchandise protection strategies across the store, including ordering, storage, and application.
• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience during assigned shifts.
• Address all store emergency and compliance needs.

Requirements

• High school diploma or equivalent
• Age 18 or older
• Previous retail experience preferred, but not required
• Ability to lead and hold others accountable
• Effective communication skills
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Capability to remain focused and composed in a fast-paced environment
• Welcoming and helpful attitude toward guests and team members
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports, and information
• Accurately handle cash register operations as needed
• Climb up and down ladders
• Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance
• Flexible work schedule (e.g., nights, weekends, and holidays); reliable and prompt attendance necessary
• Capable of working in varying temperatures, humidity, and other elements while performing job duties
• Ability to remain mobile for the duration of a scheduled shift