General Merchandise Team Leader

Starting pay range: $20.50 – $22.50 per hour. Full pay range: $20.50 – $34.85 per hour. Pay is based on several factors including labor markets, education, work experience, and certifications.

Benefits

• Comprehensive health benefits and programs for eligible team members and their dependents, including medical, vision, dental, and life insurance
• 401(k) retirement plan
• Employee discount
• Short-term and long-term disability coverage
• Paid sick leave, national holidays, and vacation

About the role

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. This role is part of General Merchandise (GM), where teams prioritize guest experience while ensuring product availability and ease of shopping through replenishment, pricing, signing, setting, and maintaining the sales floor and backroom. GM teams also handle inbound, outbound, and fulfillment responsibilities.

Skills

This role helps build skills for a career, including:

• Guest service fundamentals and building a guest-first culture
• Retail business fundamentals: department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies
• Planning daily/weekly workload to support business priorities and deliver sales goals
• Leading and developing a team, including interviewing, coaching, evaluating, and retaining talent
• Process improvements and workload efficiency

Responsibilities

• Consistently deliver a guest experience that is easy, inspiring, and friendly
• Ensure team members understand and deliver on Target’s guest experience commitments and operational standards
• Provide feedback, hold team members accountable, and recognize great guest experiences
• Review guest, financial, and team outcome metrics to identify opportunities and drive results
• Lead daily/weekly workload execution to meet department and store sales goals, including receiving products, merchandising, signing, restocking, and updating sales floor displays
• Educate the team on operational procedures and their impact on inventory management and profitability
• Assess reporting to identify gaps in GM processes and assist in developing resolution plans
• Assign tasks based on workload and guest traffic patterns, aligning with business priorities
• Help establish clear goals and expectations, holding team members accountable
• Lead pick, pack, and ship fulfillment work accurately (if applicable) and assess reporting to identify gaps
• Ensure product is in stock, available, accurately priced, and signed on the sales floor while prioritizing guest experience
• Collaborate with teams to ensure the store is guest-ready
• Stay informed about trends and products to educate team members
• Evaluate candidates for open positions and develop a guest-centric team
• Model best practices for onboarding, learning, and closing skill gaps through coaching
• Support guest services, including back-up cashier and digital fulfillment, while maintaining compliance
• Demonstrate inclusivity, ethical conduct, and adherence to safety procedures
• Lead and model a safety culture, identifying and correcting hazards
• Support merchandise protection strategies and follow security processes
• Occasionally assume store-level leadership on duty (LOD) responsibilities
• Address all store emergency and compliance needs

Requirements

• High school diploma or equivalent
• Age 18 or older
• Previous retail experience preferred but not required
• Ability to lead and hold others accountable
• Effective communication skills and experience using handheld scanners and technology equipment
• Capability to work independently and as part of a team
• Ability to manage workload and prioritize tasks in a fast-paced environment
• Welcoming and helpful attitude toward guests and team members
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports, and information accurately
• Handle cash register operations as needed
• Climb ladders and scan, handle, and move merchandise efficiently and safely
• Frequently lift or move merchandise up to 44 pounds without assistance
• Flexible work schedule, including nights, weekends, and holidays; reliable and prompt attendance
• Capable of working in varying temperatures, humidity, and other elements
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary)

This is a full-time role, but hours may fluctuate based on business needs and are not guaranteed at 40 hours per week.