General Merchandise Team Leader

Starting pay range: $22.00 – $24.00 per hour. Full pay range: $22.00 – $37.40 per hour. Pay is based on labor markets, education, work experience, and certifications.

About the role

As a General Merchandise Team Leader, you’ll enable a consistent experience for guests by blending task completion with guest-focused service. Your team will prioritize product availability, replenishment, pricing, signing, and maintaining the sales floor and backroom. You’ll also execute inbound, outbound, and fulfillment responsibilities.

Responsibilities

• Consistently deliver an Easy, Inspiring, and Friendly guest experience by training and holding team members accountable to Target’s guest experience commitments.
• Review guest, financial, and team outcome metrics to identify opportunities, drive improvements, and celebrate wins.
• Lead daily/weekly workload execution to meet department and store sales goals, including receiving, merchandising, signing, restocking, and updating sales floor displays.
• Educate your team on how operational procedures (e.g., inventory management, stock levels) impact profitability and product availability.
• Assess reporting to identify gaps in GM processes and assist in developing resolution plans for leader review.
• Assign tasks based on workload and guest traffic patterns, ensuring alignment with business priorities.
• Help establish clear goals, expectations, and accountability for team members with guidance from your direct leader.
• Lead pick, pack, and ship fulfillment work accurately (if applicable) and assess reporting to address gaps.
• Ensure product is in stock, accurately priced, and signed while prioritizing guest experience and collaborating with all teams to keep the store guest-ready.
• Stay informed about trends and products to educate team members during connection moments.
• Evaluate candidates for open positions and develop a guest-centric team through onboarding, coaching, and skill development.
• Support guest services, including back-up cashier and digital fulfillment, while maintaining compliance with federal, state, and local laws (e.g., adult beverage regulations).
• Demonstrate inclusivity by valuing diverse voices, creating equitable experiences, and fostering ethical conduct.
• Lead a safety culture by modeling safe behaviors, correcting hazards, and ensuring team accountability.
• Support merchandise protection strategies, including ordering, storage, and application of best practices.
• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable guest experience during assigned shifts.
• Address all store emergency and compliance needs.

Skills

• Guest service fundamentals and experience building a guest-first culture.
• Retail business fundamentals, including sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies.
• Leading a team by planning workloads, delivering sales goals, and driving process improvements.
• Interviewing, developing, coaching, evaluating, and retaining talent.
• Coaching and training hourly team members with direction from leadership.

Requirements

• High school diploma or equivalent.
• Age 18 or older.
• Previous retail experience preferred but not required.
• Ability to lead and hold others accountable.
• Proficiency in communicating via multiple frequency devices, handheld scanners, and other technology.
• Capability to work independently and as part of a team, managing workload and prioritizing tasks.
• Ability to remain focused and composed in a fast-paced environment with multiple tasks.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Access all areas of the building to respond to guest or team member issues.
• Interpret instructions, reports, and information accurately.
• Handle cash register operations as needed.
• Climb up and down ladders.
• Scan, handle, and move merchandise efficiently and safely, including lifting up to 44 pounds without assistance.
• Flexible work schedule (nights, weekends, holidays); reliable and prompt attendance required.
• Capable of working in varying temperatures, humidity, and other elements (e.g., Drive-Up, carryout).
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

Benefits

• Comprehensive health benefits for eligible team members and dependents, including medical, vision, dental, and life insurance.
• 401(k) retirement plan.
• Employee discount.
• Short-term and long-term disability coverage.
• Paid sick leave, national holidays, and vacation.