General Merchandise Team Leader

Target · Villa Park, IL · 2 wk ago

On-siteMarketing$23.75–$25.75/hrPart-time

About the role

The General Merchandise Team Leader role is within the General Merchandise (GM) team, which prioritizes guest experience while ensuring product availability and ease of shopping. This role involves leading a team of hourly employees, managing daily/weekly workload to meet sales goals, and executing various tasks such as picking, packing, and shipping.

Responsibilities

Deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
Ensure every team member understands and consistently delivers on Target’s guest experience commitments and consistent operations.
Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviors and execution.
Lead the execution of daily/weekly workload to deliver on department and store sales goals and guest engagement, including receiving products, merchandising, signing, setting and updating merchandise salesfloor displays, sampling, restocking shelves, organizing backrooms, and price changes.
Lead a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent.
Coach and train hourly team members to build a team of hourly team members with direction from your direct leader.
Assess reporting to identify gaps in GM processes and assist to develop a plan to resolve for your direct leader to review and approve.
Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.
Establish clear goals and expectations and hold team members accountable to expectations.
Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices.
Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs.
Address all store emergency and compliance needs.

Requirements

High school diploma or equivalent
Age 18 or older
Previous retail experience preferred, but not required
Ability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
Welcoming and helpful attitude toward all guests and other team members
Effective communication skills

Qualifications

Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary
Access all areas of the building to respond to guest or team member issues
Interpret instructions, reports and information
Accurately handle cash register operations as needed
Climb up and down ladders
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others.

Skills

Guest service fundamentals and experience building a guest-first culture on your team
Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
Leading a team by planning department(s) daily/weekly workload to support business priorities and deliver sales goals, with alignment from your direct leader, all while driving process improvements and enhancing workload efficiency
Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent
Coaching and training hourly team members to build a team of hourly team members with direction from your direct leader
Expertise in operations, accuracy, process and efficiency

Benefits

Target offers eligible team members and their dependents comprehensive health benefits and programs, including medical, vision, dental, life insurance, and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

Pay

The starting pay range for this position per hour is $23.75 - $25.75. The full pay range for this position per hour is $23.75 - $40.40. Pay is based on several factors which vary based on position, including labor markets and in some instances may include education, work experience and certifications.

Schedule

This role requires a flexible work schedule, including nights, weekends, holidays, and closing shifts. Reliable and prompt attendance is necessary.