General Merchandise Team Leader

Pay

Starting pay range: $26.50 – $28.50 per hour. Full pay range: $26.50 – $45.05 per hour. Pay is based on several factors which vary by position, including labor markets and, in some instances, education, work experience, and certifications.

Benefits

Eligible team members and their dependents receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance. Additional benefits for eligible team members:

• 401(k)
• Employee discount
• Short-term disability
• Long-term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

More details at https://corporate.target.com/careers/benefits.

About the role

Working at Target means helping all families discover the joy of everyday life. General Merchandise (GM) teams are experts of operations, process, and efficiency who enable a consistent guest experience. They prioritize guest experience while completing tasks that ensure product is available and easy to shop — replenishment, pricing and signing, setting, and maintaining the sales floor and backroom. GM teams also execute inbound, outbound, and fulfillment responsibilities.

The General Merchandise Team Leader role provides the following skills and experience:

• Guest service fundamentals and experience building a guest-first culture on your team
• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Leading a team by planning department(s) daily/weekly workload to support business priorities and deliver sales goals, with alignment from your direct leader, while driving process improvements and enhancing workload efficiency
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating, and retaining talent
• Coaching and training hourly team members to build a team with direction from your direct leader

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring, and Friendly guest experience
• Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments
• Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviors and execution; celebrate wins, drive results, and elevate the guest experience
• With your direct leader’s guidance, lead execution of daily/weekly workload to deliver on department and store sales goals and guest engagement, including receiving products, merchandising, signing, setting and updating merchandise salesfloor displays, sampling, restocking shelves, organizing backrooms, and price changes for GM areas
• With guidance from your direct leader, educate your team on how operational procedures — setting up and organizing merchandise, managing product accuracy and stock levels, maintaining sales floor areas — affect inventory management, store profitability, and product availability
• Help assess reporting to identify gaps in GM processes and assist to develop a plan to resolve for your direct leader to review and approve
• Be an expert of operations, accuracy, process, and efficiency
• Assign daily tasks to team members based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader
• With your direct leader’s guidance, help establish clear goals and expectations and hold team members accountable
• With your direct leader’s guidance, help with efficient delivery to guests by leading pick, pack, and ship fulfillment work accurately (if applicable) and assess fulfillment reporting to identify gaps and assist in developing a plan
• Enable a consistent guest experience by ensuring product is in stock, available, accurately priced and signed on the sales floor while prioritizing guest experience
• Collaborate with all teams and leaders (including closing team) to identify key priorities and ensure the store is guest-ready in alignment with your leader’s direction
• Stay informed about relevant trends and products to educate team members by relaying Target communications from available tools and resources during team connection moments
• Evaluate candidates for open positions and develop a guest-centric team, as directed by your direct leader
• Model a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching, and team interactions
• Identify team members for future leader positions and utilize growth development to build a talent pool within your department
• Support guest services such as back-up cashier and digital fulfillment processes while maintaining a compliance culture, including compliance with federal, state, and local adult beverage laws
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
• Demonstrate a culture of ethical conduct, following all Target policies and safety procedures, adhering to role-specific guidelines (e.g., food safety, pricing), and helping maintain a safe, compliant workplace by reporting and correcting hazards; lead and hold the team accountable to work in the same way
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding the team accountable to safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately
• Model the execution of physical security processes to enhance the in-store security culture
• Support merchandise protection strategies across the total store, including ordering, storage, and application as directed by best practices; if applicable, as a key carrier, follow all safe and secure training and processes
• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience during assigned shifts based