General Merchandise Team Leader

About the role

Plans, directs and supervises team members in the day to day operations within various departments of the store. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintains store appearance with a focus on prime shopping hours, product presentation and company standards.

Responsibilities

• Ensures a positive company image by providing courteous, friendly, and efficient service to customers and team members.
• Serves as the mentor and coach for all team members.
• Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient.
• Maintains store appearance with a focus on prime shopping hours, product presentation and company standards.
• Responsible for staffing, selection and hiring to achieve staffing needs.
• Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
• Documents and applies disciplinary actions and makes recommendations concerning discharge.
• Responsible for P&L, achieving sales and maintaining shrink for the department.
• Models exceptional, fast and friendly customer service.
• Promotes a safe work environment.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
• Spending majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
• Reliable and consistent attendance required.
• Open availability required.

Requirements

• A high school diploma or its equivalent.
• Two to three years of related retail experience.
• One year of management experience.
• Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
• Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
• Demonstrated ability to resolve conflict and by addressing root cause issues.
• Demonstrated ability to manage multiple tasks.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
• Demonstrated ability to teach suggestive selling.
• Demonstrated ability to lead an organization that practices working safely at all times.
• Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
• Successful completion of all required certifications.

Skills

• Exceptional, fast and friendly customer service.
• Ability to communicate clearly and precisely to team members.
• Ability to resolve conflict and address root cause issues.
• Ability to manage multiple tasks.
• Ability to analyze financial and statistical information.
• Ability to teach suggestive selling.
• Ability to lead an organization that practices working safely at all times.
• Ability to mentor team members in all areas of the organization.

Benefits

• Comprehensive benefits package that includes medical, dental, vision, life insurance, a 401(k) plan with employer match, disability leave, and paid time off (PTO).
• Variety of programs designed to support personal and professional development, such as paid parental leave, paid education assistance (including free education), a childcare subsidy and more.

Pay

The pay range for this position is $18.45 - $27.05. Your specific pay rate within this range will be based on your experience, qualifications, and skills compared to the internal team you’ll be joining.