General Manager VitalRecords - Mon–Fri 8:00 AM – 5:00 PM

About the role

The General Manager (“GM”) is responsible for implementing quality concepts throughout operational processes to drive continuous improvements, supervising warehouse/vault operations and delivery service, ensuring proper staffing to meet customer demands, and maintaining equipment and facilities for optimal performance.

Responsibilities

• Personnel Management: Interview, screen, and hire job candidates. Train, evaluate, supervise, and reward personnel to develop their full potential. Enforce security, fire safety, attendance, and other personnel policies. Ensure proper staffing during vacations, holidays, and absences. Communicate effectively across all operational shifts.
• Quality Tracking and Improvement: Participate in the Company’s quality program, including development and training. Monitor, track, and set goals for critical operational areas (e.g., on-time deliveries, driver productivity, warehouse/vault productivity, paperwork accuracy, driver response time). Use vehicle GPS to monitor driver efficiency, fuel usage, stops, and idle times.
• Facilities/Equipment Maintenance: Manage vehicle maintenance, cleanliness, and preventative maintenance scheduling. Oversee warehouse/vault appearance, security, and repairs. Maintain scanners and related equipment, control rack space usage, and evaluate needs for additional storage.
• Inventory Control: Ensure accuracy and timeliness of daily warehouse/vault operations. Audit daily paperwork, reconcile inventories, conduct bay audits, and supervise bay consolidations. Verify and monitor warehouse maps for accuracy.
• Customer Service: Provide courteous and professional customer service in person and over the phone. Handle special requests, resolve customer problems, and coordinate disaster recovery drills. Update and distribute delivery schedules.
• Compliance: Ensure all compliance requirements related to operational functions of the facility are met.

Requirements

• Eighteen (18) years of age.
• Valid driver’s license with clean MVR and clean background check.
• College degree.
• Supervisory experience (3-5 years desired) with demonstrated ability to manage and motivate others.
• P&L experience preferred.
• Strong financial acumen.
• Experience in a B2B service industry work environment.
• Problem-solving skills to address people and process challenges.
• Detail-oriented work style to identify discrepancies.
• Organizational skills to meet critical deadlines and schedule resources.
• Willingness to take responsibility for daily operations after hours or on unscheduled workdays.
• Ability and willingness to perform physical work when necessary.
• Commitment to leadership in a disaster recovery environment and servicing both internal and external customers.