General Manager VitalRecords

Purpose

The General Manager (“GM”) responsibilities include but are not limited to implementing quality concepts throughout the operational processes to make continuous improvements; supervising warehouse/vault operations and delivery service; ensuring proper staffing to meet customer's demands and utilizes employees' strengths to provide the best possible service for all customers; supervises operational personnel; and maintains equipment and facility to achieve optimal performance.

Essential Duties and Responsibilities

Other duties may be assigned.

Personnel Management

• Interviews and screens job candidates to select the best possible person for the job.
• Completes the hiring process, trains, evaluates, supervises and rewards personnel to develop employees to their fullest potential.
• Trains personnel on security and fire safety procedures and enforces attendance and other personnel policies.
• Ensures proper staffing during vacation, holiday, and absentee occurrences.
• Communicates by use of meetings and written communications so all operational shifts are kept informed.

Quality Tracking and Improvement

• Participates fully in all facets of the Company's quality program, including development and training.
• Monitors, tracks, and sets goals for critical operational areas (i.e., On-time deliveries, driver productivity, warehouse/vault productivity, warehouse/vault paperwork accuracy, driver response time) within the operation.
• Communicates/charts measurable performance goals and results and work towards continuous improvements.
• Monitors driver efficiency and fuel usage and observes stops and idle times while route is in process via vehicle GPS system.

Facilities/Equipment Maintenance

• Responsible for management of vehicle maintenance, vehicle cleanliness, preventative maintenance scheduling, tracking and controlling required expenses.
• Responsible for management of maintaining the warehouse/vault appearance according to cleanliness and orderliness standards in addition to warehouse/vault security, key fob, alarm code and door lock changes.
• Control repairs and make replacement orders.
• Additional responsibilities include fuel card use, and check-in/check-out procedures.
• Responsible for maintenance of scanners and related equipment, and properly maintain and control the use of currently available rack space and evaluate the need for additional rack.

Inventory Control

• Responsible for daily warehouse/vault operations warranting accuracy of what is stored and timeliness of deliveries.
• Audit daily paperwork, oversee and reconcile daily warehouse/vault inventories of critical accounts.
• Identify, schedule, supervise and conduct bay audits as prescribed by management.
• Identify, schedule and supervise the performance of bay consolidations to achieve management goals.
• Verify and monitor warehouse map and audit for accuracy.

Customer Service

• Responsible for providing courteous and attentive treatment of all customers' needs by presenting a professional and positive image when interacting with customers in person and over the phone.
• Handling / coordinating special requests and resolving customer problems: disaster recovery drills, large customer problems.
• Responsible for updating and distributing delivery schedules.

Compliance

• Responsible for all compliance requirements/tasks related to all operational functions of the facility.

Qualifications

• Eighteen (18) years of age.
• Valid driver's license with clean MVR and clean background check.
• College degree.
• Supervisory experience (3-5 years desired) with demonstrated ability to manage and motivate others.
• P&L experience preferred.
• Strong financial acumen.
• Experience in B2B service industry work environment.
• Problem solving skills to solve people and process challenges.
• Detail oriented work style to identify discrepancies.
• Organizational skills to meet critical deadlines and schedule resources.
• Willing to take responsibility for daily operations after hours or unscheduled workdays.
• Willing and able to do physical work when necessary.
• A commitment to be a key leader in a disaster recovery environment and embracing the unique requirements of servicing both internal and external customers in such an environment.