General Manager, Stubborn Seed

About the Role

The General Manager at Stubborn Seed is responsible for leading, educating, motivating, and energizing the team to provide a world-class dining experience. This role ensures food and drink quality while maintaining the restaurant's daily presentation.

Responsibilities

• Administer all aspects of personnel for restaurant team members.
• Interact with customers and guests to receive feedback on their service.
• Provide ongoing education to team members on industry trends and service etiquettes.
• Ensure sanitation procedures and organization of work areas adhere to all health code regulations and standards.
• Increase restaurant revenue through marketing strategies, networking, and team member engagement.
• Maintain inventory levels for food, supplies, and equipment.
• Manage budgeted revenue, cost of sales (COS), labor, supplies, and operating cash flow (OCF).
• Audit monthly profit and loss statements and act on all variances.
• Promote responsible alcohol sales and service and ensure compliance with local alcohol service regulations.
• Assist with restaurant opening and closing responsibilities, when needed.
• Escalate critical issues to the General Manager or Director of Restaurants.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job-related operational tasks, job duties, and review of company documents.
• Perform other job-related duties as requested.

Requirements

• Working knowledge of general restaurant operations.
• Proficient in restaurant financial management.
• Working knowledge of restaurant management software system(s).
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
• Ability to successfully lead and mentor a team.
• Ability to work varied shifts, including nights, weekends, and holidays.

Qualifications

• At least five years of experience working in a Lounge or Restaurant in a similar or related environment.
• At least three years of Lounge or Restaurant management experience in a similar or related environment.
• At least 21 years of age.
• Proof of eligibility to work in the United States.
• Ability to obtain the following: Non-Gaming Card, Alcohol Awareness Card, Food Handling Card.

Preferred

• Previous experience working in a large, luxury resort setting.

Physical Demands

• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 30 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS), and other instructions.

Core Responsibilities

• Everyone is an Ambassador – Treat the property like your own home. Ensure no one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety – Address safety concerns by correcting them or notifying the appropriate department or individual.
• Everyone works in Security – If you See Something, Say Something. Notify the appropriate department or individual if there is a security concern.
• Everyone works in EVS – Pick up trash on the floor. Notify the appropriate department or individual if a larger mess needs attention.
• Everyone works in Guest Experience – Assist guests with a smile. Notify the appropriate department or individual if the guest needs more assistance than you can provide.