General Manager

General Manager Job Summary

Urban Air is seeking a General Manager to lead the team, foster a positive culture, and drive success while maintaining a fun atmosphere.

Responsibilities

• Hire, train, and mentor staff to develop their skills
• Cultivate a team environment focused on exceptional customer service
• Implement and execute staff training programs
• Select and develop Area Leads and Certified Trainers for advancement
• Mentor and influence managerial staff to ensure maximum productivity
• Maintain a strong community presence through partnerships
• Maintain a safe, clean, and secure environment for guests and staff
• Execute all aspects of operations including entertainment, food, beverage, attractions, and property
• Ensure consistent high performance from staff members
• Monitor online reviews to improve guest experience
• Capitalize on business opportunities by executing marketing strategies
• Maintain systems for inventory control and fiscal responsibility
• Analyze financial reports and develop action plans to grow revenue and control expenses

Qualifications

• Strong interpersonal and decision-making skills
• Experience in hospitality, particularly in theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
• 3+ years of experience in facility operations and management
• Ability to develop team members effectively
• Proven track record of achieving financial results
• Intermediate computer skills (Microsoft Office)
• Professional appearance and conduct
• Adaptability and flexibility
• Innovative and strategic thinking

About Urban Air Adventure Parks

Urban Air is the leading indoor adventure park and the world's largest operator of location-based entertainment. Our mission is to help kids have fun and reach new heights.