General Manager- Starbucks (JFK Airport)

Duties And Responsibilities

• Build a great workplace for strong performers by promoting and driving an engaged workforce, career development, and learning.
• Inspire and mentor all team members to reach their full potential.
• Develop bench strength for all positions within your assigned area of responsibility, ensuring upward mobility for high performing team members and managers.
• Consistently recognize team members when they excel.
• Ensure that a coaching culture thrives, holding direct reports accountable to all policies and standard operating procedures.
• Source high potential candidates using a variety of recruiting avenues.
• Ensure each candidate is screened using approved interview guides.
• Ensure all direct reports complete all compliance based and brand specific training by the due date.
• Set clear performance goals and expectations for your team.
• Following up consistently, providing feedback on an ongoing basis.
• Ensure performance evaluations and associate coaching is delivered on a timely basis.
• Drive associate engagement through a variety of methods, including the annual engagement survey.
• Be an active listener and leader, holding regularly scheduled meetings to assess the team’s morale and making necessary adjustments.

Operational Excellence

• Strengthen expertise in the industry and deliver on our plans, keeping the needs of our internal and external customers in mind.
• Ensure positive guest service in all areas.
• Investigate and resolve complaints concerning food quality and service, responding to guests with a resolution within 24 hours.
• Take all appropriate actions to turn dissatisfied guests into return guests.
• Role model the behaviors and service expectations you have of your team.
• Maintain professional restaurant image, including restaurant cleanliness, food quality and presentation standards, and dress code.
• Be a visible presence. Available to members of the management team, hourly associates, guests, and airport partners.
• Monitor the performance of your team and operational systems, making adjustments as necessary.
• Create a culture that promotes a safe and healthy environment.
• Ensure that all HACCP related initiatives are being followed and acted on when necessary.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Ensure consistent high quality of food preparation and service.
• Ensure all opening and closing checklist are being used and take appropriate disciplinary action when they are not.
• Verify that all nightly, weekly, and monthly closing procedures are completed accurately, including paperwork, time adjustments, and voucher and invoice data entry.

Profitable Growth

• Drive top line sales and profitability.
• Analyze financial data on a daily basis and take appropriate action to maintain profitability.
• Ensure schedules are written to maximize sales and ensure guest satisfaction.
• Labor and payroll goals, as a percentage of sales, must be achieved.
• Maintain an acceptable food cost percentage by overseeing food and beverage purchasing, quality and cost control.
• Ensure all recipe and portioning standards are being followed to minimize costs.
• Monitor supply purchases, utility usage and miscellaneous expenditures, making adjustments as necessary to ensure profitability.
• Ensure personnel/payroll related administrative duties are completed accurately, on time, and following company policies and procedures.
• Ensure that proper security and loss prevention procedures are in place to protect associates, guests, and company assets.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents.
• Completes accident reports promptly if a guest or associate is injured.
• Review financial information frequently with the management team to assist with achieving financial goals.

Innovation

• Identify opportunities and solve them.
• Demonstrate the ability to adapt and adjust readily to fast-moving, ever-changing circumstances, and utilize problem-solving skills and resourcefulness to solve situations.
• In response to key observations, you must be innovative and collaborative in driving departmental success.

Productivity

• Maximize resources to improve process and grow the business.
• Exhibit efficiency in completing job requirements through working with a sense of urgency, consolidating tasks, delegating, and empowering others while managing their efforts.
• Self-driven, work independently, and always do the right thing.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Must be able to sustain performance under conditions of stress—such as tight deadlines and detailed questioning.

Effective Communication

• Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Role model and provide accessibility to all management and staff for open communication, leadership, direction, and motivation.
• Open-minded to feedback.
• Must have sufficient self-confidence, poise, charisma, and interpersonal skills to be able to work effectively as part of a team and to take part in professional discussions.
• Must demonstrate the ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of patrons and team members present.
• Must exhibit leadership courage and the ability to coach up as well as coach direct reports.